Review Time
Everything was perfect in the past. The app is easy and nice, it even had a section telling you when you should plan some essential and insured doctor check-ups. The app is still greatly designed, but this feature is removed. Their online chat used to have people responding within minutes. Now it takes about a day or two.And to the most important part - I am waiting for almost a month for one reimbursement. I am waiting for 16 days now for some other ones. This really distorts my cashflow planning, and regardless, this is the most important element of the service - which makes the whole service now *NOT WORTH IT*
While it is important to note that my first contact was quite nice and professional in communicating with me. I feel frustrated that I wasted my time reaching out to get a quote.I disclosed that I recently got on ADHD medication and was told there was no point making me an offer as they would reject me down the line any way since I would be seen as having an ongoing treatment, hence, a higher health risk.I sincerely would have loved to have seen this info upfront (via a questionnaire etc) so I would not have wasted time clearing out my schedule to speak to someone and get turned down because god forbid I have ADHD.5 stars for the person I spoke with but I hate that I ever mentally got invested in trying to make a switch.
If you travel, this is not an insurance for you. I travel inside the European Union and more and more they make up excuses not to pay bills. The contract says that if you stay less than 6 months abroad, then it should be covered. Well, they are asking me for ways to show that I am spending time in Germany. I sent plane tickets. Now they want more. Should I show my bank statements? Hey this my privacy! Beware that if you travel and use Ottonova, they make trouble!
The app is nice and that's about it. If you want the basics like a dental cleaning they will cover it (though if you save the 25 per month you could do it by yourself), but as soon as you need something more expensive they start asking for documents, like a dental status from the past. This is not easy to get if you've been through several dentists, which is normal in Berlin. Why don't they ask for this at sign up? Of course they make it as easy as possible to sign up and then you have to deal with the hassle.The idea to get an extra dental insurance is to have peace of mind and not be to be dealing with paperwork. I get it they have to make it hard for people so in the end you give up, most insurances do that but I'll cancel my contract as soon as the two mandatory years go through. Waste of time and money.Think twice about getting it.
I recently applied for private health insurance with Ottonova, and during the application process, I was asked if I have done any therapy in the past ten years. I said yes, I had seen a therapist on my own regard in the past ten years to help me deal with a relative’s death. Someone died and I was feeling a bit sad, so I looked for a bit or help on how to deal with it. I didn’t (and I still don’t) have any mental illness or disorder. I just decided to deal with it in a more professional way than “just being sad”. However, I was shocked and disappointed to find out that my application was rejected solely based on this fact.Having this question as a “yes or no” situation shows how Ottonova doesn’t know how to treat its customers as people and just treat them as numbers. I wouldn’t be surprised if you end in need of important medical attention in the future and they reject you because “you didn’t look like it during the interview”. Edit:The worst thing is that they don’t even care about reading. Just look at the reply, I stated that I did therapy, not that I need (and I explained this to the spokesperson) and they are still replying that they can not accept me because I “need therapy”. I broke my arm once in the past? Are you going to assume that I will be constantly breaking it too?
They reject based on allergies and a couple of small illnesses in the past. When questioned about reasons, they refuse to give any reason and then even proceeded to tell me they will NEVER offer insurance to me in the future. Even if I ask about my own data, they cite GDPR and say they can't see/say anything. What kind of GDPR practice does not allow a person to access data stored about them?!
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