Review Time
Ottonova has exceeded my expectations in every possible manner. Their customer service is top-notch, always attentive, timely, and guides you toward the best solution. You are in great hands from the start of signup process to setting up appointments, and quick reimbursements with a simple photo upload in the app. I really appreciate how responsive and friendly the team members are, and how user-friendly the Ottonova app is. Their English speaking team is a joy to work with as they help you navigate, and make any complicated process efficient. I have recommended Ottonova to friends and would highly recommend it to anyone who want a true customer-oriented, trustworthy insurance provider.
Fast, friendly, efficient, comprehensive, helpful... We can go ahead and throw all the positive adjectives in there!Most importantly, they made me feel comfortable to ask questions, no matter how small or silly (I tend to get overwhelmed by technicalities).Each time I wanted to enquire about something, I was replied to very promptly, professionally and, most importantly, as if I'd been a client of theirs for years.My representative was Aspen, and she was just LOVELY. And whenever I had a question and she was unavailable, one of her colleagues would answer me in record timing. A brilliant team!!They've made a process that would usually be difficult and stressful, easy and fast instead.
Ottonova's customer service is exceptional! The name of my representative was Aspen, and she is fantastic. Very responsive and competent! I've never dealt with an insurance company this customer-friendly in my entire life.I am an American expat who moved to Hamburg on a Family Reunification visa. The visa process is quite confusing, particularly as it relates to health insurance requirements. The Hamburg immigration office required me to obtain a signature from the private health insurance company proving their compliance with Annex 6 (a specific provision in German law). Several German private health insurers claimed that they were in compliance with Annex 6, but in fact most of them are not. I can assure you that Ottonova is, and their team will work tirelessly to ensure that all your health insurance needs are taken care of. They definitely helped make my move across the world much less stressful!
My experience with ottonova so far has been great. Everything is easy, from signing the contract to making an appointment.Everything you need to do, is done through the ottonova app and I have to say everything works fast an efficiently.I would recommend ottonova 100% to anyone who wants quality and top customer service.
Ottonova are one of the best companies I have dealt with in Germany. Their excellent customer service is what sets them apart: it is friendly, professional and quick. They’re always happy to help, and i wouldn’t hesitate to recommend them.
Insurance in Germany is not always a straightforward matter. If you have the opportunity to be covered by the private system, you will want an insurance company who can always help you through the process. Ottonova has found a way to make everything easy. They have a simple sales and registration process and were able to provide much information to assist in making an informed choice. The concierge is always only a chat message away to help you with a claim, policy question, or other matters.Ottonova is certiantly not the cheapest provider out there, but their prices are only modestly higher with a significantly higher service level. When it comes to your health, you want an insurance provider who is easy to work with and that is easily worth a slightly higher premium.There is also no guessing as to what is covered under your policy. Terms are clear and easy to understand.I initially tried registering with a lower cost provider and after 4 weeks of waiting found I could not register as I did not have a SCHUFA record or a health history in Germany (obvious problem for any expat). Yet registration with Ottonova took less than 5 days from start to finish.Would recommend them to anyone looking at the PKV system.
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