Review Time
Carriages look like they date back to World War II. Like they suffered a direct hit by an air raid back then and never been repaired kinda bad. Carriages wobble from side to side the whole time like the train could be derailed any minute now. No internet, no sockets, no nothing. Staff attentive but the whole service is so bad that even though the whole train looks like it was meant to carry livestock, if they actually did try to do that the EU would shut down operations on basis of animal cruelty. Yes, it is cheap, but this service is not fit for suburban railways, let alone Brussels -Paris like distances.
I booked 2 trips in 1 day: from CDG Airport to Disneyland and back. Both were delayed ~1 hour. Before the trip the spammed me every day with emails offering me to resell my tickets for some reason. None of their emails have a translate-to-English option. After those delays occured they only offer a voucher useable only on their website for further trips with their "service". No Thanks.
Absolute shit. Bought a ticket online, headed down to Garu de Nord in Paris, the train came in, we all got on the train. Initially got delayed by 30 minutes and then out of nowhere got cancelled. No customer service to talk to at the station.
Extremely disappointing experience with Iryo. I was charged €40 each for two pieces of luggage, despite the fact that the train’s storage compartments could not properly accommodate them. The staff handling this were discourteous and unprofessional, which made the situation even worse.It is unacceptable to demand such high fees without providing adequate facilities or respectful service. I will avoid using Iryo in the future and cannot recommend it to others.
Booked a ticket but accidentally for the wrong day, the day before. Contacted them instantly, explained the situation and that just wanted to swap the ticket for the following day. The tickets were the same price. Ouigo refused and said I’d have to buy a new ticket and there would be no refund. Terrible customer service considering I contacted within seconds of the booking, there was zero price difference, and it was a clear mistake.
Never again! Tried to re-sale my tickets via the ouigo web page, since I was unable to travel. Ouigo published the wrong departure time for my tickets - 6.12 in the morning!! In order to correct this ouigo listing error, I tried emailing customer service and an online chat with a rep, who said he only sells ticket, but he does not engage with ouigo resale. In the end my tickets remained misleadingly listed for 6.12 AM and naturally, were not re-sold! The tickets were not of a small price and this was definitely unfair and unacceptable behaviour!
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