Review Time
We bought the OutEquipPro 10,000 btu rooftop AC/heater for our 2015 Ram ProMaster.So far it has been a great experience. We’ve only had it installed for two weeks now.The A/C unit was easy to install, lightweight and sleek, quiet, and is performing at or better than spec.I haven’t tested in all situations, but preliminary testing is showing great results.One thing has me puzzled…. They have a Bluetooth module, which is not offered or seen during the checkout process on their website….It would be great to have the option of having the Bluetooth module installed prior to shipping, as an add-on.I recommend this product.
The unit is not what they advertise. Do not buy if your batteries are located more than 12 feet away. Outequip encourages reckless electrical wiring. I asked 2 electricians and 2 companies who make 12v AC units and nobody supports their wiring approach. Outequip claims “real world results make it fine to do” but have zero data to back up their claim that contradicts basic electrical data. They don’t honor their return policy. Their marketing is highly deceptive. The alternative wiring approach they tell you to do is more complicated than a DIY unit and is not safe.
This Glacier Pro model has been a great addition to my RV. Cooling performance is steady, and the 12V heat pump is something I didn’t think would work this well—it’s been a game changer. Install was easy, and customer service was very responsive during the process.
Installed this unit on my van and the cooling has been excellent. Customer support answered my wiring questions right away, which gave me confidence during setup. One tip I got from them—don’t overtighten the mounting bolts. Just hand tight or 1–2 Nm is enough.
I was nervous about cutting into the roof of my van, especially with a curved ceiling, but the CS team walked me through every step. Their support was responsive, detailed, and patient. The unit runs quietly (I measured 40 dB in sleep mode!) and cools my van in 30 mins. I’ve got it connected to a 400Ah lithium battery and the runtime is impressive thanks to the inverter technology. Highly recommend😍
For a company that claims customer support is a priority, they are completely missing the mark. There is no way to contact them other than email. I'm ready to buy, but can't get a response to a few simple questions. If it's this difficult just to place an order, I can't imagine how bad the support must be after the sale when they already have your money.
To start, I’ve requested a phone number for customer service, nothing. My unit arrived and the connection end for the power supply, ‘battery’, I thought was to be an Andersen Plug connector, as seen in multiple YouTube videos. Mine has no Andersen connector, so I now need to configure that with a crimp tool I don’t have at the moment. For $1000 unit, I expected at least this connector, but more importantly, a phone number to contact a human for resolve. Not happy at this point and it’s not even installed yet.
Due to initial unanswered replies, I gave a negative review;I was wrong. I ordered a 10000 BTU unit and I not them have been a real pain, but Michael has put up with me and answered all my concerns and bent over backwards to help me.So if they are busy and do not answer ASAP be patient as they really are great.
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Fuel-Free Parking Air Conditioners
Compatible with RVs, Trucks, Vans, Tractors.
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