diamondsfactory.ca

4.5
4.5 Based on 61 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.5

/
5

61 Reviews

5 Star
77%
4 Star
7%
3 Star
7%
2 Star
5%
1 Star
5%

All Reviews

Filter Reviews

Review Time

armathis
Communication issues during holiday season

While I understand it’s the holiday season, reaching the support team has been nearly impossible. I tried using the live chat on the website but couldn’t connect with anyone. My email attempts also went unanswered. I finally contacted someone through social media, but after providing my email, there was no further communication. My order hasn’t arrived yet, and I hope this isn’t a sign of the overall service.

2
Date of experience: Dec 18, 2025
DIETO12326
Limited customer support

I understand it’s the holiday season, but contacting the support team has proven to be very difficult. I attempted to use the live chat feature on the website without any success. I also tried reaching out via email but received no response. I managed to connect with someone through social media, but after sharing my email, there was no follow-up. My order is still not here, and I hope this isn't indicative of the overall service.

2
Date of experience: Dec 03, 2025
Sadie Clark
Satisfactory service and product

The representative I spoke with prior to ordering assured me it was a great choice. The tracking application was excellent. The product was very well-received and had a genuine 'WOW' factor upon opening.

4
Date of experience: Oct 28, 2025
0oBlackShadowo063
Excellent service and ordering process

They were very accommodating when changes were needed. The quality and service were outstanding.

5
Date of experience: Oct 28, 2025
Anna Johnson
Effortless customization for my ring

Customizing my ring online was incredibly easy. Shipping was prompt once dispatched. A wonderful experience overall.

5
Date of experience: Oct 26, 2025
Alfred
Fantastic service, will buy again!

The service was incredible, and I will definitely purchase again!

5
Date of experience: Oct 25, 2025
Aristote
Unsatisfactory quality

The quality is poor; I honestly don’t want it and it’s quite small.

1
Date of experience: Oct 22, 2025
Heidi Parker
Postal delays but great support

My ring was delayed due to postal issues, but I received it within a month. The staff were very helpful and aware of the situation. It was resized in just a day! I felt valued as a customer, and they made a significant effort to assist.

5
Date of experience: Oct 21, 2025
Elizabeth
Reliable service

The service provided is excellent.

5
Date of experience: Oct 20, 2025
Jasper Reed
Outstanding customer care

What made my experience exceptional was the representative I worked with. She took the time to explain everything thoroughly and helped me select the perfect ring for my partner and our anniversary!

5
Date of experience: Oct 14, 2025

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More