Review Time
While I understand it’s the holiday season, reaching the support team has been nearly impossible. I tried using the live chat on the website but couldn’t connect with anyone. My email attempts also went unanswered. I finally contacted someone through social media, but after providing my email, there was no further communication. My order hasn’t arrived yet, and I hope this isn’t a sign of the overall service.
I understand it’s the holiday season, but contacting the support team has proven to be very difficult. I attempted to use the live chat feature on the website without any success. I also tried reaching out via email but received no response. I managed to connect with someone through social media, but after sharing my email, there was no follow-up. My order is still not here, and I hope this isn't indicative of the overall service.
My ring was delayed due to postal issues, but I received it within a month. The staff were very helpful and aware of the situation. It was resized in just a day! I felt valued as a customer, and they made a significant effort to assist.
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