Review Time
I had an extremely unsatisfactory experience with the service. I was charged for two months of service in advance, but the promised services were not provided at an acceptable or professional standard. This led me to cancel the service. After canceling, I was unexpectedly charged an additional $1,600, which was unauthorized. I have made several attempts to reach out for clarification and a refund, but have received no response or resolution. Charging clients after cancellation, failing to deliver on agreed services, and ignoring refund requests demonstrates poor business practices and a lack of accountability. I strongly recommend that anyone considering this service carefully examine contracts, billing terms, and payment methods prior to engagement.
Iris has been incredibly responsive to my expressed needs and objectives, finding effective solutions for producing content more efficiently while thoroughly researching methods utilized by similar businesses. She demonstrates initiative and is genuinely invested in achieving high-quality results. I feel fortunate to have been matched with Iris by the service, and with her assistance, I am excited to establish a robust and quality-focused business.
My virtual assistant is exceptional and has eased the stress of launching my new business. He is highly skilled with technology and his social media posts are impressive. He is truly an asset to my new venture, and I wouldn't have made such progress in a short time without his contributions.
I’m pleased with the assistant I’m currently collaborating with. She’s friendly, efficient, and open to taking on any tasks I assign. She actively seeks to learn new systems and has tackled backend website responsibilities that I wouldn’t have had the time to manage myself. However, my journey to reach this point was somewhat challenging. It took nearly three months to find the right match, and I had two unsuccessful attempts with the service. The second assistant I was paired with struggled with basic tasks and required constant guidance, causing my business progress to stall as I invested significant time in training. On a positive note, the team at the service was responsive and dedicated to helping me find a better fit. With persistence, I was eventually matched with my current assistant, and I’m optimistic about our long-term collaboration. Overall, I’m satisfied with how things have turned out, but I believe the vetting and matching process could be enhanced to avoid situations like my earlier experiences.
A Costly Decision – Breach of Agreement and Lack of Accountability I sought assistance from a service provider during the peak season of my photography and media business, needing dependable help with social media, marketing, and general administration to lighten my workload and focus on my clients.
Regrettably, this choice turned out to be an expensive ordeal that added significantly more stress and work than managing everything myself.
Service Concerns:
From the beginning, my assigned assistant was unreliable – frequently missing details, making spelling errors, and not meeting deadlines. While there were sporadic instances of satisfactory work, the quality was never consistent enough to be trustworthy.
The situation worsened in November when my assistant was absent for an entire week without proper communication, citing only vague "technical difficulties" and providing no clarity on when services would resume.
During this time, I was still charged for services that were not delivered.
Impact on My Business:
Instead of alleviating my workload, I found myself spending countless hours:
Constantly reviewing and correcting their work
Pursuing communication and explanations
Managing and essentially guiding someone who should have been assisting me
Dealing with the stress of unreliable service during my busiest season
This was the complete opposite of what I had paid for.
Response from the Company:
I made several attempts to address these issues:
Direct emails to my assistant
Filling out feedback forms and reviews
Scheduling one-on-one support calls with staff
A Zoom meeting with a representative who didn't have the correct account details
Despite these efforts, no satisfactory resolution was reached.
When my assistant failed to report for work for over a week without a valid explanation, I formally requested to terminate the agreement, citing breach of service standards outlined in the agreement.
The Core Issue:
The company refused to acknowledge their breach of the agreement or offer any refund for the period I had prepaid but did not receive services. Instead, they offered to reassign me to another assistant or provide "coaching" for the current one.
After this experience, I have lost all trust in the company's ability to provide reliable, professional service. I refused to waste more time, energy, or money on a partnership that had already proven to be a failure.
The Conclusion:
This was an incredibly costly business decision that I regret deeply. I paid a substantial upfront fee (including a non-refundable training and recruitment charge) for a service that ultimately created more issues than it resolved.
My recommendation: Seek better-managed agencies with greater accountability, or preferably, hire an assistant locally where you have more options and clearer employment standards.
I have also filed a formal complaint with the relevant authorities and disputed charges with my credit card provider due to breach of contract and non-delivery of services.
I won't repeat this mistake, and I hope this review helps other business owners steer clear of a similar costly experience.
My Doer is amazing! I've collaborated with a representative for over a year, and they are fantastic. They execute their tasks with exceptional attention to detail and are quick to seek clarification when needed. I already had effective training systems in place, which has facilitated their rapid growth and learning. I don't interact with the company often and find their training somewhat basic for my requirements.
The team has created a fantastic program with the necessary support to get things accomplished. The coaching opportunities through weekly calls and a community group are also valuable and appreciated. They guide you step-by-step, provide feedback, and equip you with tools to work effectively with your Doer. It’s up to you to put in the effort, and I’m improving. Knowing my representative is there to assist and develop my ideas keeps me accountable. I truly appreciate their efforts; sometimes we learn together, but they always give 110%, and I couldn't have achieved this much without them. Thank you to my representative and the team!
I am truly excited about the work being managed for me on a daily basis. We're building my business from the ground up, and in just a few months, significant progress has been made. The website and membership site are completed, social media engagement has surged, SEO is at its peak, and impactful digital course materials have been developed. Now, an engaging email nurture campaign is in the works. The support is resourceful, creative, and extremely responsive, always bringing a positive attitude. Overall, it’s a pleasure to collaborate. I wouldn’t have achieved this much in such a short time without this help. I'm very thankful!
I am absolutely delighted with the daily work my Doer is managing for me. We're building my business from the ground up, and in just a few months, they have completed my website and membership site, boosted our social media engagement, improved our SEO to the highest level, developed impactful digital course materials, and are now creating an engaging email nurture campaign. They are resourceful, creative, and very responsive, bringing a positive attitude daily. Overall, working with them has been a pure joy. I could never have made this much progress on my own in such a short time. I am very grateful!
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