Review Time
I ordered three items for my daughter for Christmas and chose not to open the box before wrapping it. However, on the big day, one of the items was missing! I'm really upset. I reached out to the support team through the website, but I haven't even received an acknowledgment! I'm furious.
I ordered three items as Christmas gifts for my daughter and decided not to check the box before wrapping it. On the special day, one item was missing! I'm really upset. I contacted the support team through the website, but I haven't received any acknowledgment! I'm extremely frustrated.
I had a terrible experience with this company. I placed two orders through a social media platform; one never arrived, and the other came damaged with only two items. I reached out via the company website and the platform, but the responses were condescending and unhelpful. Neither party took responsibility. Very disappointing.
Please don't purchase from this company if you expect help when things go wrong. I ordered several items, including a bundle, but received the wrong item. After contacting them, I was told to return it and they would send the correct one, but they haven't despite multiple follow-ups. The customer service response time is frustrating, and I feel like a burden to them.
I'm extremely let down by my experience, especially with customer service. In less than a month, I spent over $1,000 across the website and a social media shop. When issues arose with advertised promotions, I expected some accountability but received only generic responses. My order was supposed to include a free gift, which was missing, and inquiries about promotions were dismissed. The lack of clarity and proper response has severely affected my trust in this brand.
I attended an event at the academy and was disappointed by the disorganization. We booked a Christmas experience, and while the venue looked nice, we couldn't decorate cookies due to long lines. My elderly mother was told she couldn't sit down, which was very upsetting. The restrooms were filthy, but one staff member was pleasant and helpful. Overall, it was overrated with poor customer service.
It's disappointing how poor the customer service is. I placed an order on the official website over a month ago, and it took weeks to arrive. The packaging was inadequate, the order was damaged, and some items were missing. I've sent several emails, but none have been acknowledged. Don't bother ordering if you want it in time for the holidays.
To say I'm disappointed is an understatement. I ordered a complete collection as a Christmas gift for my granddaughter, but upon delivery, it was clear the package had been returned by someone else, and one item was missing. I emailed the company multiple times without any response. This lack of customer service is unacceptable, and all I want is for the missing item to be replaced.
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