Review Time
Really good customer service. Fast responses even to non-US time-zones. Pricey for low-end static sites but good vfm for anything more complex. Good range of services.
As I recall, my last support request was about robots. My web traffic is up, with new patterns. I have noticed that some sites, like some of my science resources, have a preliminary screen that confirms I'm not a robot. I was wondering if such a preliminary screen was advisable for me. I was hoping for some helpful discussion. What I got felt like a quick dismissal. BTW- a link to my request would be helpful for this feedback exercise.
Forget customer service, it's more like customer torture and harassment.
I have been a customer for over 20 years and recently their service has become a nightmare. More than 20 hours to respond to an urgent request with a canned message that provides no solutions whatsover. Let alone the random fees and charges, and they will not hesitate to take your account, emails and sites hostage if you contest the charges.
Since my initial interactions with the company in 1996, working with them has been a pleasure. Their support team is consistently quick to respond, resolving any issues and addressing questions from non-technical customers. Recently, I requested some housekeeping on my account, and it was completed within hours.
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