Review Time
The delivery came on a pallet that we didn't want and had no space for, so we requested for it to be taken back, but our request was denied. It's strange that a delivery service promoting sustainability wouldn't consider reusing pallets.
The delivery arrived as planned, and the driver was exceptionally helpful, assisting in moving a heavy stove from the van to the far end of our long garden. His support was crucial and given with great enthusiasm—much appreciated! The office team was also very friendly and managed the delivery process efficiently despite a delay.
The delivery was timely, and the driver was incredibly helpful, aiding in moving a heavy stove from the van to the end of our long garden. His assistance was invaluable and willingly given. The office staff were also pleasant and efficient in organizing the delivery after a delay.
Oh dear. I waited for a delivery , poor communication from the company and tracking facility. I then got a phone call at 4.45pm Friday (delivery was due between 16.43 and 18.43) to say that there was “bad news” and my pallet was “blocked in and so they couldn’t get to it.” I would hope that such a mistake would not be made by a company who delivered pallets and they would factor in off loading. Apparently it could be delivered Monday no problem? I rearranged but have zero confidence.
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The Trustpilot account is managed centrally at our Lichfield HQ. As such, if you have any enquiries we will request certain information from you; your postcode and consignment ID for the order. We will then be able to investigate in conjunction with the local member.
