Review Time
This has been one of the most frustrating experiences I've ever had! The information provided was consistently misleading. It indicated that my parcel should have arrived three days ago, and now there’s no response to my messages. The chatbot they have only complicates matters further. They don't provide any details about the parcel's location, and there seems to be a complete lack of customer support! I strongly recommend avoiding this service at all costs.
I wish I could give zero stars. I'm very let down by this service. The shipping is excessively slow, and my order has yet to arrive by the promised date. This isn't the first instance of delay—my earlier orders faced similar issues. It's quite frustrating to wait endlessly without any dependable updates.
I received a notification that my package had been delivered, but it was nowhere to be found. After reviewing the photos taken, one showed my package in a vehicle, and another was of a dirt road. The tracking stated it was delivered to the mailroom. Their solution was to check with neighbors. We live in a rural area, so instead of finding my package, we came across a pile of opened packages from a town nearly 40 miles away, all with different names, and the carrier was the same. When I reached out again, I was met with an automated response instructing me to request a refund. I can only give one star, which is the lowest possible; it truly deserves zero stars.
I’m extremely frustrated with this service. They fail to update their tracking information in real time, and there’s no option to speak to a live representative. My package was scheduled for delivery at 10:00 a.m. on December 3, but at 3:00 a.m. on December 4, I received a notification stating they attempted delivery and were unsuccessful—now I have to wait another four days for redelivery. How does it take 17 hours to even attempt a delivery? Experiences like this are incredibly exasperating.
I'm incredibly frustrated with this service. Their tracking information is not updated in real time, and there's no option to talk to a live representative. My package was scheduled for delivery at 10:00 a.m. on December 3, but at 3:00 a.m. on December 4, I received a notification stating they attempted delivery without success—now I have to wait an additional four days for redelivery. How can it take 17 hours just to attempt a delivery? Services like this are extremely aggravating.
They sent me a photo of the house where my package was delivered, but it wasn't my home. I contacted customer service and only interacted with an AI bot, never hearing back from the company. They later asked me to rate their service, but it was clear they just closed my ticket without any resolution. Due to this experience, I won't be making any more purchases from the platform.
The service delivered my package to the wrong address. Initially, there was only one photo showing a numerical address, but it didn't match my actual address. The next morning, I received additional photos showing my correct address, but the initial address was completely different. I plan to inform my financial provider about this issue and request a refund. This situation just occurred, and while the platform is investigating, I doubt I will ever receive my package. I am considering taking further action regarding this company.
There have been multiple occasions where my packages were delivered to the wrong address. I also suspect the courier may have stolen my package last time. They claimed it was delivered to my front door, but the photo they provided was of the leasing office, not my apartment. As someone who used to work as a delivery driver, I recognize the signs of dishonesty. I enjoy ordering from the platform, but if they continue using this courier, I will stop shopping there.
The delivery person's vehicle had a terrible odor, reminiscent of smoke or wet dog. Additionally, my package was opened, including the original packaging. The smell was so off-putting that I had to handle everything with gloves and wash all the items immediately after opening the package.
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