Review Time
Site is easy to navigate with real person answering the phone (yes, really). Parts (main processor board and plastic cover) arrived earlier than expected and were in excellent packing. Both parts fit perfectly which made the repair a breeze. Will definitely recommend.
Customer service is extremely difficult to contact by phone and emails sent to customer service do not get a response. When calling customer service you will generally get an automated response saying that due to high call volume no representatives are available. In my case, it really didn't matter what time of the day you called. If you leave a call back number, you will not receive a call back.
Recently emailed to get help with an old Kenmore oven lower bake element. Mentioned I was not in a rush as had backup countertop oven too, but couldn't find compatible part online. Waited for a week for any reply and then contacted them again to see if they were working on it. Reply was not apologetic at all for not replying but just said they could not find a replacement and to contact them again when I found one to order. Not even trying to help! Later contacted Reliable Parts and Natalyia found one in seconds, sent me the link on their webpage, I ordered, and it was done in less than 5 minutes!!!
I would not use this company. We ordered a dishwasher rack. It was unclear that it didn't come with ALL the parts or hardware needed. We decided to return it and just get a new dishwasher as this was a less expensive option. In order to return the rack, WE had to pay for return shipping....over $170. There is zero benefit in ordering from this company.
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We have a passion for DIY and home repairs. We don't just sell parts – we provide the tools to help you at every stage of your repair from diagnosing the problem to installing the part. Our mission is to become the ultimate home repair resource for do-it-yourselfers. Our site is safe, secure and accredited by the Better Business Bureau. PartSelect.com ships from over 30 locations throughout the US - ensuring fast, reliable service across the country. You can call us at 1-888-260-4310 or email us at CustomerService@PartSelect.com.See more
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