Review Time
The pros: I arrived and returned safely.The cons: I ultimately had to find my own accommodations due to several significant missteps:I requested a ceiling price for hotel accommodations but was sent options nearly double my stated limit.I was told the hotel would hold $100 for the duration of my stay, but upon arrival, I was informed it was $150 per night—a major difference in budgeting.After notifying the agent, I was told to expect a follow-up email to help improve the remainder of my trip. That email never arrived.When I was ready to book ground transportation, the price had nearly doubled from the initial quote. While I understand rates fluctuate, the agent sent the new booking without acknowledging or explaining the increase. Only after I questioned it did she offer a small discount.I initially expressed interest in the Four Seasons Paris. The second quote I received was over $8,000 for four nights—almost triple the first quote. When I raised the issue, the response was surprise rather than acknowledgment or proactive communication.The ground transportation that was arranged required me to locate the driver in a large, unfamiliar parking garage. It took 45 minutes to connect because the driver made no effort to find me.Since my return, I have not received a single follow-up or courtesy check-in from the agency.For context, I’ve traveled internationally for over 35 years and typically book luxury accommodations through agencies such as Virtuoso. This time, I chose to support a local Black-owned agency and work within a tighter budget. Unfortunately, this experience reinforced an old saying: you get what you pay for.
Kima was such a joy to work with! She made traveling with a group of six people such a breeze. From her responsiveness to her attention detail, Kima truly made our travel experience a great one! I would highly recommend working with Kima and I would also love to work with her again!
I had a fantastic trip to Germany thanks to Kima. Everything was well-organized - from the hotel to transportation. Her quick responses and attention to detail made the whole experience stress free. I highly recommend Kima for anyone planning to travel.
I made contact with Passport Poppin as an inquiry. My travel specialist was very professional when scheduling our initial consult. She was very down to earth and was able to walk me through the process. She bared with me although I had expressed not really being a planner and really relying on their support for this Surprise trip for my wife. The process has been smooth thus far and I’m excited to be writing another review post the trip.
I am hear to say, I had the most amazing experience going on a solo trip to Cancun! For my birthday ! And I will use this travel agent! Again and again,Makala did an awesome job of making sure my trip was safe and I was happy with everything I wanted!! Passport poppin!!! You will not be disappointed
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We are your FAVE Black-owned full-service travel agency offering amazing travel planning services to take the stress out of your next vacation. We offer meticulously planned private trip planning services that cover all of the research, planning, booking, and reservation management. We also offer group trips so solo travelers can meet in breathtaking destinations around the world. We are sure that joining our travel fam will be an unforgettable experience!See more
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