Review Time
⭐ 1 Star – I am deeply troubled by the actions of the service provider. Even after notifying them that the individual they are pursuing has passed away, they continue to send letters and attempt contact. The necessary notifications were completed, leaving no justification for such unrelenting and uncaring behavior. Pursuing a deceased individual for payment is not only unprofessional – it’s utterly heartless. Any organization with even a modicum of professionalism should ensure their records are updated promptly. Clearly, this company struggles with basic responsibilities. I would recommend avoiding them entirely.
After switching from one ISP to another, I received an email about returning the router, but since then, I've been bombarded with texts and letters regarding an outstanding bill. I still have an active account, and payments are due soon, yet they chose to pursue me for payment within 48 hours instead of waiting the required 14 days. Additionally, the website mentioned in their correspondence is different from the one I found.
⭐ 1 Star – I am utterly shocked by the behavior of the service provider. Despite repeatedly informing them of the passing of the person they are trying to reach, they continue to send letters and seek communication. The necessary notifications have been completed, so there's no excuse for this relentless and callous behavior. Pursuing someone who is deceased for payment is not only incompetent but also deeply heartless. Any organization with a hint of professionalism would have updated their records. Clearly, this company lacks basic competence. I would strongly advise against engaging with them.
I've been receiving threatening letters and emails for over a year concerning alleged student loan debt. Despite informing them that the relevant authorities confirmed I owe nothing, this company ignores my statements completely. I can't tell if they are running a scam or if they are just incompetent. Either way, they come across as very untrustworthy and unprofessional.
I am experiencing relentless harassment, receiving multiple texts daily and several letters each week. This situation is causing significant stress, and I intend to escalate matters legally if it continues. I have proof that the system needs to be sorted out, as this level of harassment is unacceptable.
I have a debt with this service provider, and even though they are receiving payments, they continue to harass me for more money. When I point out that payments are being made, they ignore me. It's frustrating trying to resolve an issue that should already be settled.
Given the negative reviews, I anticipated a poor experience when contacting the service provider, but I found it quite pleasant. They offered options that suited my financial situation, especially with the holidays approaching. The representative was considerate and even put my account on hold for 30 days to help me manage my finances better. Overall, I was very pleased with the assistance I received.
I worked for this service provider for just over two weeks and received minimal training. Most of my time was spent listening to colleagues on calls, which hardly qualifies as training. The management openly discussed inappropriate topics, and there was a lack of professionalism throughout. I would strongly advise against working for this company.
The service provider is not reliable; their figures do not align with what I actually owe. They attempted to add an additional charge of £400. Despite numerous inquiries, I still haven't received a proper response. The customer service has been terrible.
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