Name: patiopelican.com
Telephone: 7372595111
Rating: 4.4

JebJ Guest

We're still waiting! .....

We are still waiting to receive our order. Very disappointed that the delivery service refused delivery to our neighborhood because he thought his truck was too big! Restoration Hardware and other delivery services regularly deliver large furniture items routinely without issue.Waiting a quick resolution for the delivery of Our "paid for" Fire Pit

Date of experience: Sep 16, 2025

Tristan Guest

5 months ago

Quick, helpful and thoughtful

Quick, helpful and thoughtful responses and really easy ordering and shipping. Thank you! We love our new umbrella!

Date of experience: Sep 15, 2025

Sue Guest

5 months ago

The whole experience was great

The whole experience was great. Got our new fire bowl on sale. Communication was good, delivery communication was good. Overall, I would definitely buy from this company again.

Date of experience: Sep 05, 2025

Kirstin Lewis Guest

8 months ago

excellent customer support

Having direct contact with Patio Pelican people via email to help track shipping was extremely helpful. Your costumer support is excellent, responsive and effective! The SHOP app, which I was directed to use following my purchase for tracking, is not effective and is very frustrating. I hope to avoid using that app ever again!

Date of experience: Jun 18, 2025

Arliss C. Guest

8 months ago

Great Quality

Great shipping. Best price I could find anywhere online. Beautiful products. Purchased the elemento fire table in dark gray. AMAZING! They don't sell junk.

Date of experience: Jun 09, 2025

Callum Guest

9 months ago

I had a wonderful experience with Patio Pelican

I had a wonderful experience with Patio Pelican in putting together an order for a Struxure Cabana X. Ashleigh and her team were responsive and helpful. They provided a lot of information to help me decide between that and a different Pergola I was considering, and even helped me customize a solution that wasn’t quite evident from the internet was available. Finally, their quote came in better than what I’d found elsewhere, and also lower to what I had been expecting. They will be my first stop for my backyard going forward.

Date of experience: May 26, 2025

Vivian B. Guest

9 months ago

Umbrella was not as described

Umbrella was not as described. It does not pivot in all directions. It tilts, so it does not work for my space and I cannot return.

Date of experience: May 15, 2025

Chala_Mami_7 Guest

9 months ago

Easy to work with

I had a great experience with Patio Pelican customer service. There was a mix up with my order in coloring and they were quick to resolve the issue at hand.

Date of experience: May 15, 2025

clementp89 Guest

9 months ago

Great Customer Service + Shipping Speed

Customer service was very attentive and able to answer all questions. Shipping was incredibly fast and easy. So glad I went through with the purchase through them. Thank you!

Date of experience: May 08, 2025

Alexis Ross Guest

10 months ago

What a breath of fresh air!

What a breath of fresh air! Exceptional customer service is, unfortunately, rare these days. However, this is not the case with the team of Patio Pelican. I placed an order for a daybed, and I accidentally selected a pillow that wasn't the same color. They caught that, called, and emailed to verify. I live in MX and it would have been so disappointing, weeks to return and exporting fees upwards of 42% to send and receive a new item, but they didn't allow this to happen. I totally will continue to support this business and share it with my circle. Here's to hoping the delivery is just as exceptional. Cheers Patio Pelican...you are doing it so right! I hope your business increases 100 fold!