Review Time
I made an order on Monday I paid for the next day delivery granted slightly after the cutoff (29 mins), so I was not necessarily expecting the goods on Tuesday I however was expecting the goods on Wednesday given the premium paid for next day delivery. We are now Thursday, I have emailed and tried to call yesterday and this morning the phone line simply say that the offices are closed when calling within office hours. I expected more. I should have checked trust pilot first.
Placed 1st time order and paid 17 May. Had to chase delivery twice then 1st courier wouldn't deliver as tiles badly packed. Tried 35 times to get through to arrange redelivery goes to queue system then says we are busy call back later. When I did get through was promised call backs but they didn't happen. Wouldn't answer emails either. 2nd courier arrived without notice but would not offload as he did not have means to lift off 90sqm of tiles on pallets!! The driver tried to claim we refused but CCTV is evidence they lied. Now been waiting 7 days for a refund and they still won't answer the phone! AVOID if you don't want to be disappointed.
EASY TO PLACE ORDER ONLINE BUT WHEN SLABS ARRIVED MOST OF THE PACK WAS DAMAGED, MYSELF AND DRIVER HAD TAKEN PHOTOS, SPOKE WITH A WOMEN FROM PAVING UK THE NEXT DAY WHO ASKED ME TO EMAIL OVER ALL THE PHOTOS AND DETAILS AND WOULD REPLACE THE PAVING AFTER OVER 10 PHONE CALLS AND EAMILS TO NO RESPONSE I AM NOW OVER £500 LIGHTER AND NO PAVING SLABS ABSOLUTLY SHOCKING... DO NOT USE PLEASE UNLESS YOU HAVE MONEY TO WASTE
Samples arrived quickly but when I tired to place a custom order (split packs) the customer service was shocking. I emailed Monday asking for help, by Thursday I hadn't heard anything so I rang up first thing and spoke to Sarah and explained I really needed to get an order in fast as I'm ready to receive delivery. (Our groundwork was waiting for the paving) She said I couldn't pay over the phone but she would send me a quote that afternoon. The quote never came. Got to the following Monday afternoon and still hadn't heard anything. I don't understand how it's so hard to place an order over email or phone. I was ready to pay and receive delivery. I ended up going to another company who stocked the same products who was fast to reply to my emails and very helpful allowing me to order. I gave up trying to place my order with this company so they lost out on a 3grand order.
2 slabs damaged. Emailed company and was told as we had not unpacked and inspected every slab. 10Sq m (while expecting the third party delivery driver to wait!!!). Not there problem. I was then told my fault as well for not ordering 10% extra. The slabs are 900 x 600 and told cut them up and carry on. Joke
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Delivering Porcelain and Natural Stone paving to UK Mainland.
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