Review Time
I am frustrated trying to reach this service! I have talked to two representatives, sent numerous texts, and even used live chat. I had an outstanding bill from a mobile provider that was settled on December 18th, and I have confirmation that they received the payment. Despite informing the support team multiple times and providing evidence, the only response I get is a demand for payment that has already been made. It’s concerning that it takes over 30 days to confirm the payment and 10 days to validate the proof I have submitted.
I'm extremely frustrated with this service; they keep sending me emails regarding a broadband box I returned to the provider. I sent multiple emails with my tracking proof around 18 months ago, and this past weekend, I received yet another email demanding payment. Thankfully, I retained my email correspondence and provided the proof again, only to be told they would remove my information. Yet, just 30 minutes later, I received another email asking for payment.
The way they manage negative reviews is astonishing. It's hard to believe how they operate. Every time I have a new experience, I find myself frustrated. They keep sending me appointment dates without any reference numbers, and the inconsistencies are appalling. They really need to address these issues, as I plan to continue sharing my experiences. If this continues, they could face over 50 negative reviews in the next six months, believe me.
I've been dealing with work-related stress for the past two years, and the situation with the service has only added to my anxiety. If anything goes wrong, I will hold you accountable. I reached out via email over two years ago regarding the poor service I received from a certain provider, but they have not been helpful despite my numerous attempts to resolve the issue. I've been stuck in this situation for 24 months, and they raised my bill without any prior notice. I did not pay the last bill after canceling my contract, which was only £30, yet I'm now facing a £95 bill. I refuse to pay even a penny. If your emails continue to increase my stress, I will take legal action.
I keep receiving unwanted text messages despite maintaining my account properly, and I have no idea why they are still contacting me. This clearly shows their lack of professionalism. I will rate them 1 star every time I receive an email or text, which could happen five times a month. It's frustrating.
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