Review Time
We purchased a device to count particles in the air. Once the device received, the measures were too high. We asked them to change the device, they asked us to produce a certificates and proofs showing the device were not functioning properly !!!!
To me in such cases they should get their product back and replace it.
I do not recommend this company nor their devices for that they do not care at all about their clients and of course for the poor quality and low reliability.
We purchased a device to count particles in the air. Once the device received, the measures were too high. We asked them to change the device, they asked us to produce a certificates and proofs showing the device were not functioning properly !!!! To me in such cases they should get their product back and replace it. I do not recommend this company nor their devices for that they do not care at all about their clients and of course for the poor quality and low reliability.
What made my experience GREAT is your outstanding employee, Jason Quillen. This man is intelligent, literate, kind and caring.My two Gamma Scouts were temporarily lost by the Post Office. From my first contact through the period of lost instruments to their being found by the Post Office and their eventual battery replacements and shipping Jason maintained excellent communication (and sympathy when needed). I can't compliment you enough on having an employee with the skill that Jason possesses. It was a pleasure doing business with Jason and PCE.
I purchased a PCE noise meter. Way over my head in the field of tech. I noticed right away that is was a good meter, coming from Germany. The directions however are not translated in the best English. Hard to understand. I called the 1-800 number and Jason, has helped me work my way through the set up and functions of the meter. Not just once mind you but on three occasions. He is a very polite man, easy to explain and be understood. He enunciates clearly. He was never put out by my not understanding. He was kind and patient. It was nice to have a young man be so professional. Jason will go far and if you are a smart company you will hang on to him or hlep him further his dreams. Thank you
It was nice to get assistance over the phone with which product to buy. I also needed the specific dimension of the probe on a humidity sensor, which wasn't shown in the user manual - David measured the probe dimensions and got back to me.
Excellent customer service. I called to get some more information on a particular sound level meter and David not only answered all my questions, but also gave me genuine alternative options by PCE that could serve my needs. Left feeling confident in my purchase.
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PCE Americas Inc. is the North American branch of PCE Instruments (PCE), a leading supplier of high-quality testing and inspection equipment, offering more than 500 different measuring instruments for applications in engineering, manufacturing, aviation, and aerospace. PCE boasts a large product portfolio that covers a wide range of scientific instrumentation needs, from borescope inspection cameras to ultrasonic testing equipment and beyond. In addition, PCE’s development department can provide specialized measurement products and solutions on demand. For more information, visit www.pce-instruments.com or call (561) 320-9162.See more
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