Review Time
A mighty oak crashed onto our water tank during Storm Amy.The tank survived.The lid was smashed to smithereens.I tried to order a replacement collar and lid via the infernal cyber system.Life works so much better when interacting with humans rather than robots.[Supermarkets: Take note.]William (Minehead) went far above and way beyond to resolve the ordering confusion.With his knowledge, enthusiasm and people skills we wish William well for his future.He is a great ambassador.Thank you, William.
Water troughs were delivered well within the estimated date & as described. I had a problem with my email messages while trying to order the troughs but a quick phone call to a very helpful assistant resolved the issue for me immediately. I have dealt with Tanks Direct previously & find them very easy to deal with.
Service from Tanks Direct has been first class. It's easy to provide good customer service when you are taking peoples money however when there are issues is when you usually fine out how good/bad a company is. We had an issue with a motor we bought failing (manufacturing fault) Tanks Direct sorted straight away with excellent communication and sorted a replacement. Thank you.
I ordered a 650-litre storage tank from Tanks Direct and was generally pleased with the product itself. It’s a robust unit and arrived in good condition, complete with the fittings and features described.However, the overall purchase experience wasn’t great. The website prices don’t include VAT or delivery charges until close to checkout—adding more than £70 to the cost for delivery, which was close to 25% of the base price. That felt misleading.I was also given an estimated delivery date of the 24th but it showed up on the 17th, with no prior warning until 8:00 AM that morning. Delivery was scheduled from 9:40 AM—fine if you’re home, but not ideal if you work or need to plan ahead.Overall, the tank is excellent, but the communication and transparency from Tanks Direct could be better.
Not impressed and I wouldn't use again. Website allows you to order without warning of a double transport charge on the same order, even when delivered on the same truck. And had to order pipe coupling liners elsewhere as Tanks Direct do not stock these.
I had ordered a tank from tank direct to add it to my pressure washing system,I had scheduled jobs based on the tools that I was going to have an the tank was part of it,it was supposed to arrive by Wednesday and a week or so later I phoned up the office to ask for an update which they didn’t knew anything about.Meanwhile I was struggling with a garden water butt from wicks that was leaking!Meanwhile the float valve has been delivered but I couldn’t use it as tank didn’t arrived.I had to cancel the order as I was upset with the whole thing:Now I want to return the float valve but they wouldn’t refund me for the original postage and return.Overall customer service is not the best and I do not recommend tanks direct as they are unreliable.
Very bad service. Order a tank from this company for 25l A little tiny tank cost me £31.80 for delivery It's only coming with dpd. Absolutely joke and the only ways 3.10 kg An absolutely joke the tanks got a big split through it the middle of it building quickly is terrible
I spoke to William at Tanks Direct and he was incredibly helpful and professional. There was a bit of confusion around order numbers and deliveries but William managed to figure out the problem and come back to us. When we discovered that the delivery date of one item was way later than anticipated he managed to work with their supplier and bring the date forward so that we can finish the (time critical) work we needed the pump for, before Christmas. We are so grateful to William - thank you! I was concerned when I read the previous reviews but they don't reflect our experience at all.
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Leading supplier of water tanks and water storage products to customers across the UK. Buy securely online, with excellent customer care & prompt UK delivery.
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