Review Time
I would like to share the disgusting experience i had with 2nd city Gas, plumbing and heating service.I am a woman who works from home alone. 2 workmen were in my house for 3 minutes and charged me £90!!I was advised it was £90 for the first HOUR on the phobe prior to the call out.I explained that the pump or cartridge in the tap was "playing up " . They turned the tap on and agreed.They did not remove the bath panel to check underneath the taps.They then advised it needed new taps at the cost of £380 plus VAT =total of £465 .They then asked for £90 for just turning on the taps !!! And they wanted it to be paid in CASH or they would "get in to trouble "I was told they would sit of the drive until it was paid in full . Which made made me feel uncomfortable and angry.I told them i would have to pay over the phone and asked for an invoice. They didn't have an invoice book and wrote with a pencil on a "quotation pad" he crossed out the word quotation and wrote invoice on the top of the paper. The office asked for an invoice number which they didn't have so he just made a number up and wrote it on the paper too.how does that work with the tax office ??? If they had checked and tried to get it to work then i would have had no issues paying but 3 minutes in the house is just ripping people off .I rang "quickfind" and they advised they didnt agree with them asking for cash and sitting on the drive until paid and that the "boss mark " would telephone meBut... he never did !I am absolutely appalled with my expericence with this company and how i was treated as a paying customerWould not reccommend to anyone .
I called the Harborne office for some help with a bathroom issue and I was greeted with patronising comments . If I was an experienced plumber why would I call you for help. The lady answered the phone and passed it to an “ engineer “ who clearly don’t have any customer service skills.Be prepared for this when you call them for some help, it came across they just after the call out charge with vat.
Chris + Ryan are a likeable and capable team who dealt very positively with a challenging job: removing a Rayburn range + large water cylinder + replacing them with a new combi boiler. The job has been finished to a high standard inside + out, and I was touched and grateful for their concern + understanding when I had a bad fall part way through the work!
I smelled gas in a bedroom when I returned from holiday yesterday. Rang Second City this morning and they sent an engineer ( great guy) within 3 hours. He confirmed a gas leak and isolated the suspect supply. Gas smell has gone and am much relieved. Just need to decide whether to find where the leak is and have it repaired of simply swap out the gas hob for an electric one!
2nd City Plumbing recently replaced my bath and sink taps which were leaking and no longer fit for purpose. Both James and Ben were excellent, not just in how they carried out the work efficiently and cleanly, but they kept to appointments and communicated with me throughout. I’m very satisfied with the professionalism and expertise shown by 2nd City Plumbing and wouldn’t hesitate to use their services again.
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2nd City Gas, Plumbing & Heating Ltd is one of Birmingham’s leading plumbing companies. For comprehensive plumber services, call us on 0800 587 3136.
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