Review Time
Avoid them like a plague.
Initially computer was purchased with guarantee of delivery before set date. Set day came and went, and the hardware arrived month after that date. More than that case was damaged. Due to need of computation from the hardware, I deemed case low priority.
Over next almost 2 years, most of the hardware had to be replaced to some degree, including memory and cooling. Luckily those two were 'relatively' painless, as the replacement was done in exchange format (new one for old one). Unfortunately that is the last positive experience I had with the company
Fortunately for me, and extremely unfortunately for the company, the GPU (RTX 4090, will be important later) died during warranty. Specifically - the logic chip as I'd later learn. In November 2025 RMA was reported, and the computer was returned to servicing. Total of 4 issues were listed. Primary issue: GPU not working; Secondary issue - Intel had a recall/replacement for the specific series due to excessive degradation, and as such was due for replacement (it was functional however). 3rd - replacement of glass panel (due to my fault admittedly - as such I asked for quote), and 4th for the company to decide what they propose with the case itself due to prior documented damage (comparison was possible due to photographic evidence sent initially). As I didn't have the original packaging, new one was sent to me, at a price. It should be noted that warranty terms give them ability to reject warranty for 'damage during transport' if the original packaging is not provided
For the 3 weeks after the service center got the hardware nothing happened whatsoever. Next 3 weeks the computer was supposedly 'tested' and 'checked'. Case was replaced at a cost to cover the equivalent cost of side panel (which I am and was completely fine with it), CPU was replaced and supposedly the hardware was fixed [Keep in mind we're already talking about 6 weeks since they received the computer to the service]. In the meantime I've received such interesting pieces of information via mail as "we found a problem - RAM causes the fault, it was replaced" [which I knew was false, given I checked the ram beforehand with memcheck, which was noted to them], a week later - "RAM wasn't the problem after all, it is GPU power that causes the problem" [odd, PSU was rated above that recommended by Nvidia], and finally a week after that - that the problem was fixed.
Once, finally, the computer arrived, I copied the data from backups [it took a while admittedly], tried to run CUDA based software and... System crashed within an hour of high utilization. I was tasked to attempt reslotting of the GPU, which I did; it didn't help, and as I reported it, I was told on Monday a new GPU will be sent for replacement. It didn't arrive, and I was told the company doesn't have access to the model in question, and I will be forced to send the PC fully, as they cannot replace with different model otherwise
During weekend I again checked the exact problem, and have learned that the GPU not only was not fixed, the core issue with it was GPU logic chip. Chip that You cannot miss during tests unless You: a) do not check GPU at all, or B) check only VRAM from the GPU in question. It is impossible to check the GPU under load without triggering the problem in question. It would be missed also if the system was run on low GPU utilization. In essence - system was sent with GPU problem, and somehow they (supposedly) tested everything EXCEPT for GPU. I also checked alternate PSU, just in case, and sent the update to the company
Finally we're during last service stay. After few days (the service was supposed to be treated as priority due to previous RMA not being resolved), the service confirm that yes, it IS in fact GPU. Fact that they would've known since November, had they read the RMA, and that they offer either replacement to the same model or upgrade to 5090 at a price. Given the wording was not in English, and it was already quite clear their translation is atrocious, I asked for reiteration why in terms of 4090 a price point is listed in the previous mail, given it was originally sent when the GPU was still on warranty, and wasn't fixed then, and I received answer that, oh, no, their mistake - they talked about 4080 and 5080, and they talked with their sales team, and manager and decided to 'modernize' (sic!) the system to 4090. Prompting my answer that no, that is NOT 'modernization', given 4090 was the variant that was initially purchased
This is current state of affairs, and frankly, my patience has ran out. Not once did they take offer to change to English to skip on their translation software
Pastebin code for my answer to company, due to character limit:
UNTG7Qed
TL:DR
With their after-sales service You're better off getting components yourself
I recently purchased a high-performance gaming PC and had an excellent experience with the service. The PC was securely packed. I encountered a minor issue with Bluetooth connectivity, but the support team provided prompt assistance with clear instructions on reinstalling the Bluetooth drivers. I highly recommend this service!
I recently acquired a top-tier gaming PC and had a fantastic experience with the service. The PC was securely packaged. I encountered a minor issue with Bluetooth, but they provided immediate assistance with clear instructions for reinstalling the drivers. I highly recommend this seller.
I received my laptop and I'm absolutely loving it! The delivery took a few days longer than I expected, but that’s not a major issue. The performance for the price I paid is outstanding. While the build quality isn't on par with high-end laptops, you can't have everything. A 96GB RAM laptop with a 1TB hard drive for under EUR 1k? Fantastic!
Everything went smoothly. The website was useful for configuring the system and alerted me to potential invalid combinations and power supply issues. The machine is both stable and sleek. I’m not a fan of stickers, so I removed the one from the service. I would recommend this service to a friend.
The PC I purchased is stunning. I'm very satisfied with how it turned out and how they kept me updated on the progress. The cost was reasonable, and shipping was quite prompt. The part selection process was straightforward, and their tips were very helpful.
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