Review Time
Booking Pelican was my worst nightmare.l Flew in from Ghana to London on the 23rd June, waiting for my driver to pick me up with my 3 kids and only to be told that he's left the airport. The driver left me and my 3 kids and went away after a long flight. I was stranded with no money on me, OMG. this is insane, l called thier customer service and thier English was very poor and bad you can't hear a thing. They aren't no cab drivers,they just take your money and pretend they sent a drivr please stay away from them because they don't refund too. They are just thieves. They rob you in the broadday. They are robbers, they are serious scammers. Don't be scammed by pelican cars.
I booked an exec transfer from LGW for my wife as she was coming back on a night flight, and I wanted her to have a comfortable journey home. Airport Taxi Transfers outsourced this to Pelican Cars who then outsourced to Britannia Airport Cars. The driver was not waiting for my wife. It took over an hour (!) for my wife to establish that they weren’t able to send a driver. There were various excuses about a car breaking down. Interaction was over WhatsApp and their responsiveness and English was VERY poor. My wife had to keep asking for updates and each time it took several minutes to get a response. In the end my wife had to get an Uber home costing more than the original booking, and in an old car that smelt. It was a dreadful experience.
Worst experience ever!!!!Do not use their services!!! We had a driver that made us lose our flight, because he chose to change the route that google drive was presenting as the correct and fastest! A journey that should have been 1 hour and 30 or 40 minutes it became a nightmare journey of 4 hours!!! I would not even chose 1 star for this nightmare!! I hope my complaints made to the company car provider will be solved correctly and fast!!!
I am leaving this review for anyone who needs excellent service with a fare at a very good price , the driver and office was brilliant they made extra efforts to complete a pick up and drop off late at night and with short notice and the service, support and communication was top class , the car was pristine, clean comfortable and stylish and the commitment and effort from both office call centre and driver was brilliant, I would recommend this service and will definitely be using again, Thanks again Mohomad, Silver Mercedes for taking extra time to make it happen and all the office staff and others who made the trip possible and complete
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Pelican Cars offers reliable, professional, and high-quality taxi and minicab services. We pride ourselves on our commitment to customer satisfaction, providing fast and efficient transportation solutions for our clients. Our drivers are professional and courteous, ensuring a comfortable journey for every passenger. We strive to maintain the highest standards while exceeding client’s expectations at all levels. Don't just take our word for it, read our reviews on TrustpilotSee more
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