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WARNING: AVOID THESE COMPANIESPeliccan Cars operates alongside Britannia Airport Cars, Great Britain Cars, BPC Cars, Sky Bridge Cars, Great Britain Cars Spanish, and MyLifyt—all under the umbrella company UKTRANSFER2016 LIMITED. Based on my recent experiences with companies in this network, I strongly advise against using any of their services.PELICCAN CARS - Complete Failure to Provide Service: I booked a transfer from Southampton Docks to Bristol. The driver failed to appear. When I contacted the company for assistance, I was informed they could not locate or contact their own driver. I was left stranded at the dockside with my luggage, forced to arrange alternative transportation at short notice and additional expense.BRITANNIA AIRPORT CARS - Severe Service Failure: I booked what should have been a straightforward transfer from Bristol to Heathrow Airport—a journey of approximately 1¾ hours. The experience was nothing short of disastrous.The driver arrived over 20 minutes late, immediately jeopardising our schedule. During the journey, he announced we would need to stop for 30 minutes to recharge the electric vehicle. At Leigh Delamere services, this "30-minute stop" extended beyond an hour when the driver was unable to remove the charging cable from the vehicle.Once mobile again, it became apparent the vehicle had not charged adequately, necessitating another stop at the next service station—where the charging facilities proved incompatible. The driver then turned around and headed back toward Bristol to locate a suitable charging point. After another hour-long charging session, we proceeded via Swindon toward London, only to stop again at 22:30 for additional charging.A journey that should have taken under two hours ultimately took five hours. This level of operational failure is unacceptable for an airport transfer service where timing is critical.Recommendation: The consistent pattern of unreliability across companies in this network suggests systemic operational problems plaguing the network operating under UKTRANSFER2016 LIMITED. Travellers should seek alternative providers to avoid missed connections, extended delays, and the risk of being left without transportation.
Britannia Airport Cars London – Good Customer ServiceYesterday, 24 November 2025, I booked two trips with Britannia Airport Cars. The first trip was from London City Airport to the Holiday Inn Dover, UK, on 15th May 2026.The second trip was from the Dover Cruise terminal to our hotel at the London Heathrow Airport.I noticed when reviewing the bookings that an error had been made by Britannia Airport Cars. The error was for “Trip 2”; the pickup location displayed on the confirmation was from an address in London. I immediately contacted Jack at Britannia Airport Cars, who corrected the error. I received an email with a link to pay for the cost of the journeys. I immediately paid the invoiced amount.A new email was sent to me to pay an additional amount for the amendment to the pickup point for trip 2 at Dover. I disagreed with the charge. The data entry at the Britannia Airport Cars office caused the error. Subsequently, the additional charge was removed.I was impressed with the Customer Service and the professionalism displayed by the organisation in resolving this matter. I have no hesitation in using its services when we travel to London on our next visit.
Very punctual and highly professional driver. Despite the initial address being incomplete, he quickly and easily found the meeting point, which we greatly appreciated. His friendliness, both with adults and children, never compromised his professionalism or the quality of his driving. Upon our request, he regularly informed us of the remaining travel time to the airport, which made the journey even more reassuring and pleasant. A reliable, efficient, and warm service — we highly recommend him.
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Pelican Cars offers reliable, professional, and high-quality taxi and minicab services. We pride ourselves on our commitment to customer satisfaction, providing fast and efficient transportation solutions for our clients. Our drivers are professional and courteous, ensuring a comfortable journey for every passenger. We strive to maintain the highest standards while exceeding client’s expectations at all levels. Don't just take our word for it, read our reviews on TrustpilotSee more
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