Name: personalinvesting.jpmorgan.com
Telephone: 000000000
Rating: 4.3

MCH Guest

ISA great, Transfer of pension is a disaster - still ongoing. Like a lot of UK residents I have few

ISA great, Transfer of pension is a disaster - still ongoing. Like a lot of UK residents I have few pension pots. As financial advice I've decided to transfer one of the pots to JP Morgan. Process started in December. Mid January still no news, welcome pack etc. I've decided to give them a call and they realised there has been a technical issue. I was reassured it will be sort then quickly and I will get all the information. Week passed and nothing. Another contact apology. 2 days later I get a welcome pack - wrong details, wrong pension. We are now in week 4 of initial contact - no communication and constant reply - we are working on it we will be in touch and nothing. Please consider twice before opening pension with them as of you care about your money you might pass before you get a response.

Date of experience: Feb 05, 2026

AB64 Guest

1 month ago

Exceptional support during JISA setup

The representative at the investment service was incredibly patient and supportive while assisting me with my JISA. They were also very understanding while I took time to address some questions over the phone.

Date of experience: Jan 19, 2026

Jeanie Powell Guest

2 months ago

Slow processing for pension deposits

I deposit money weekly into a pension, but it takes 10-13 working days for them to actually withdraw the funds from my account. This delay is unacceptable in today's world. It's challenging to manage the right balance in my account for two weeks. I reached out for assistance, but there seems to be no intention to update this outdated method. A very disappointing experience.

Date of experience: Jan 01, 2026

Karlee Reed Guest

2 months ago

Impressed with the investment service

I am highly impressed with this investment service. The app is user-friendly, the cost structure is transparent, and the email responses are quick and efficient. Their hands-off approach to investing is ideal for me, as market analysis would be too time-consuming and complex.

Date of experience: Dec 19, 2025

Tucker Brown Guest

2 months ago

Fantastic investment service

I am truly impressed by this investment service. The app is easy to use, the cost structure is clear, and email responses are quick and efficient. Their hands-off approach to investing suits me perfectly, as analyzing the market would be far too time-consuming and complicated.

Date of experience: Dec 19, 2025

Amina Carpenter Guest

2 months ago

Prompt response to my inquiry

My question was addressed in a prompt manner.

Date of experience: Dec 17, 2025

Celia Smith Guest

2 months ago

Supportive staff member for beginners

The representative was incredibly helpful today and welcomed my numerous questions about my investment account. As someone who lacks knowledge in investing, I appreciated not feeling silly, and now I have a much clearer understanding of my investments.

Date of experience: Dec 12, 2025

Sophia Guest

2 months ago

Outstanding customer support

I received outstanding support and relevant information efficiently provided by a representative when I reached out to customer service. Both the service and the support I received were excellent.

Date of experience: Dec 12, 2025

Juniper Baker Guest

2 months ago

Very helpful live chat experience

The live chat was very helpful. The representative was polite and provided great service.

Date of experience: Dec 11, 2025

Gia Johnson Guest

2 months ago

Disappointing support experience

I waited nearly three weeks for a simple withdrawal with zero communication from the company. While the support staff are friendly, they were completely unhelpful in resolving any issues.