Review Time
I purchased an automatic litter box and unfortunately it stopped working shortly after receiving it. I contacted customer service and Butch responded immediately, resolving the issue. I am giving 5 stars based on the amazing customer service I received and the attention to helping me resolve the issue asap!
Our rake for the PurrTek Light became misaligned with the unit and wasnt able to work properly. Customer support was very easy to work. They were easy to reach support staff without jumping through hoops with automated and was able to continue getting support via text messages after initial call. They only required me to describe the problem and send photos of the issue and resolved the problem by sending a new unit without going through the “have you tried”this troubleshooting routine. They were always responsive and prompt . One the best customer support experiences I’ve encountered!
Held off getting an automatic litter box for quite some time. When I finally decided to I chose this one based on the reviews. I’m so glad I did. Totally worth it. Both cats had no problem transitioning and one is 15 years old. Had a question about which litter to use and customer service was amazing.
We got the PurrTek Max Self-Cleaning Litter Box and have been loving it. The cats took to it in no time. The app has been very helpful. It tells you how often the cat uses the litter box and for how long. It also sends you reminders when to change the deodorizer. They stand behind their products as well so I have no doubt that the Petcove litter box will last a very long time!
I have 3 cats and having this has been so helpful! It was very easy to set up, was well packaged and arrived in perfect condition. It comes with an extra sifter which I thought was nice. It was easy to connect with the app. My cats were curious and I did a slow transition to make sure they got used to the automated features. Initially I only used the manual cleaning option as they got used to it. It cleans really well and collects all the waste in a bin for easy disposal. I have arthritis in my hands so this really has made my life much better.
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