petcoveshop.com

4.9
4.9 Based on 39 reviews

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Average Rating

4.9

/
5

39 Reviews

5 Star
93%
4 Star
7%
3 Star
0%
2 Star
0%
1 Star
0%

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bryana gillette
Exceptional customer service

I purchased an automatic litter box and unfortunately it stopped working shortly after receiving it. I contacted customer service and Butch responded immediately, resolving the issue. I am giving 5 stars based on the amazing customer service I received and the attention to helping me resolve the issue asap!

5
Date of experience: Nov 10, 2025
Eric
PurrTek Light malfunction experience

Our rake for the PurrTek Light became misaligned with the unit and wasnt able to work properly. Customer support was very easy to work. They were easy to reach support staff without jumping through hoops with automated and was able to continue getting support via text messages after initial call. They only required me to describe the problem and send photos of the issue and resolved the problem by sending a new unit without going through the “have you tried”this troubleshooting routine. They were always responsive and prompt . One the best customer support experiences I’ve encountered!

5
Date of experience: Oct 31, 2025
Elle
Just get it!!

Held off getting an automatic litter box for quite some time. When I finally decided to I chose this one based on the reviews. I’m so glad I did. Totally worth it. Both cats had no problem transitioning and one is 15 years old. Had a question about which litter to use and customer service was amazing.

5
Date of experience: Oct 27, 2025
Cindi Oherrick
Great products

We got the PurrTek Max Self-Cleaning Litter Box and have been loving it. The cats took to it in no time. The app has been very helpful. It tells you how often the cat uses the litter box and for how long. It also sends you reminders when to change the deodorizer. They stand behind their products as well so I have no doubt that the Petcove litter box will last a very long time!

5
Date of experience: Aug 23, 2025
Tricia
Amazing Company and Product - Perfect customer service

What a wonderful product and company to work with! What a great way to simplify life tasks while enjoying our fur babies!

5
Date of experience: Aug 22, 2025
Sandra
Loving this!

I have 3 cats and having this has been so helpful! It was very easy to set up, was well packaged and arrived in perfect condition. It comes with an extra sifter which I thought was nice. It was easy to connect with the app. My cats were curious and I did a slow transition to make sure they got used to the automated features. Initially I only used the manual cleaning option as they got used to it. It cleans really well and collects all the waste in a bin for easy disposal. I have arthritis in my hands so this really has made my life much better.

5
Date of experience: Aug 07, 2025
Lilibeth L.
Great customer service

I have has occasion to speak with customer support twice and both times the response was quick and friendly, while maintaining professionalism. The self cleaning litter box works very well, too. 10/10 would recommend

5
Date of experience: Jul 08, 2025
Iavui75
Friendly and easy to work with

This company really seems to go the extra mile. Any interactions I had with them were great and they always respond quickly. I also see them consistently answering questions on their Facebook page which is nice.

5
Date of experience: Jun 21, 2025
Noam Barnes
Great litter box for my kitty

Very safe litter box for my kitty. Easy to maintains clean and change out the bags. Have had no issues with it besides a little bit of connection issues but those are negligible and happened a long time ago. Very happy with my purchase

5
Date of experience: Jun 19, 2025
Lois Ross
Excellent product quality and…

Excellent product quality and communication! I would definitely buy from them again!

5
Date of experience: Jun 16, 2025

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