Review Time
If you reach out to this estate agent, be prepared for relentless follow-ups, even if you decide not to go with them. They tend to inflate property values to secure your business, only to lower it later, and their fees are exorbitant. I opted for a different agent, yet this one has been contacting me twice a week since I requested a quote in July 2025. Even after five months and moving into my new home, they continue to call my mobile, using aggressive sales tactics. Despite my multiple requests to stop, they persist. I'm starting to wonder if they'll ever cease their calls. If this continues, I may have to consider involving authorities due to their harassing behavior. It's utterly unacceptable.
Be aware that if you reach out to this estate agent, they will persistently contact you, even if you decide not to work with them. They tend to overvalue properties to attract clients, only to later adjust the price to its actual worth, along with their steep fees. I opted for a different estate agent, but I have been pestered by them multiple times each week since July 2025, even though we are now settled in a new home. Despite my repeated requests to stop, they continue to call me. If this harassment continues, I may have to involve the authorities. This behavior is completely unacceptable.
I encountered poor service. Having rented several properties, I found the inventories to be misleading, despite the properties being newly furnished. I paid £180 for the service, which included check-ins that were never performed, leading to issues with the deposit protection scheme. The staff often seemed distracted, took long breaks, and were unresponsive. Overall, the service was severely lacking.
If I could rate zero stars, I certainly would. Dealing with them has been a nightmare, with ongoing issues and no resolutions. Their system provided incorrect information, and I faced unexpected rent arrears. If possible, avoid using their services for your own peace of mind.
My experience with this estate agent was exceptional from start to finish. Although we weren't the sellers, the team was efficient, accommodating multiple viewings, and maintained excellent communication throughout the process. Key collection day went smoothly, and their support continued even after completion. I will definitely return to this team for future sales. Thank you for making the process stress-free!
The professionalism and quality of service can vary by branch. Our experience with the Canton branch has been particularly positive. The team, including the sales manager and mortgage broker, has impressed us with their attentive service. While not all our proposed purchases were successful, the quality of service remained high. We plan to continue working with them and highly recommend this branch.
Our experience with the sales team was frustrating. After instructing them to sell our home, we faced poor communication, with lengthy delays in responses. We discovered the sale had collapsed only by chance, and the team had known for weeks without informing us. After switching to the lettings team, we found them to be organized and efficient. Unfortunately, the sales team’s mishandling has led to a loss of trust and credibility.
My experience with this estate agent was dreadful. The agent blatantly lied about cashback offers and then became unreachable by phone or email. Their poor reputation on review platforms doesn't surprise me; they are a frustrating agency to work with.
I wanted to provide feedback on my recent attempt to book an appointment with a mortgage advisor. As a first-time buyer, I was eager for professional assistance. After scheduling a specific date, I received a call offering an earlier time, which I missed due to work. When I arrived for my appointment, I was informed it was canceled because I hadn't responded to the earlier offer. This was disappointing, especially after adjusting my work schedule. Although I was offered another appointment, I couldn't attend. Ultimately, I did meet with a helpful advisor later, but I hope this experience helps improve communication for future clients.
I rented a property through this agency and deeply regret it. The agent failed to provide my inventory, resulting in unresolved repairs for over a year. The landlord ignored urgent issues, including a gas leak. Attempts to get help from the agency were met with indifference. I would advise anyone to avoid this agency, as they are unprofessional and unresponsive.
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The multi-award winning estate and letting agent, specialising in selling and renting homes across Wales
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