petflow.com

4.2
4.2 Based on 242 reviews

Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.2

/
5

242 Reviews

5 Star
72%
4 Star
7%
3 Star
4%
2 Star
3%
1 Star
14%

All Reviews

Filter Reviews

Review Time

Kari Brookhouse
Order was fulfilled quickly and…

Order was fulfilled quickly and delivered timely. Free sample enclosed.

5
Date of experience: Oct 18, 2025
Scott Collinsworth
Scam! Auto Pay

The price 3 months ago for 15 bags was $487.0 and then auto renew. You never called me was $1,251.00 no thanks. I even called you in advance before delivery to cancel and you still didn’t cancel. So fedex was declined and now I have to get the bank involved for refund. Total BS when you could’ve stopped cargo for me asap. Same everyone time and money.

1
Date of experience: Oct 18, 2025
Anne
FROMM DOG FOOD

Great selection, price and service.

5
Date of experience: Oct 17, 2025
Brian Dreitlein
Happy that all food was in stock

Happy that all food was in stock, however some cans came dented.I would have given 5 stars if not for the damaged merchandise

4
Date of experience: Oct 17, 2025
Beth
PETFLOW ROCKS 🤩

PETFLOW ROCKS 🤩. We have been with PetFlow’s for years because they are amazing!! We once encountered an issue with the shipping company ( not PetFlow’s fault) , but PETFLOW stepped right up and made it right. We will continue to use PetFlow because they are courteous, friendly and reliable. We also absolutely love automatic shipping!!

5
Date of experience: Oct 17, 2025
Jenny
Watch OUT!! They've Doubled their Prices, and Did Not inform me, and shiped More unwanted shipments

Petflow did Not send me an email that Another shipment of food was coming, as I did not order it, and Petflow had already doubled my shipment before that, and I called in because I didn't order the last one that was sent (or even the previous one 6 week earlier), and, they did Not send me an email that a shipment was coming Again, AND they didn't send me an email the price of that food DOUBLED since the last shipment.... I'm disputing the increase of price with my credit card company, and provided them with all these details.

2
Date of experience: Oct 17, 2025
SUZANNE FODILL
Pet Flow is top notch

Pet Flow is top notch. I have had damaged dog products in the past with shipping. They are more than willing to help. They keep you informed about your orders. I would only recommend better packing and dividing up an order that has a case of canned pet food so the products do not get damaged. Thank You Pet Flow

5
Date of experience: Oct 17, 2025
Lisa Hailfinger
Happy Petflow customer

Always been happy with Petflow. The web site is easy to navigate and I always get lots of delivery notifications. So nice to have good delivery service. Thanks

5
Date of experience: Oct 17, 2025
Sonya Heath
Easy to order

Easy to order, quick to ship, product received in excellent condition.

5
Date of experience: Oct 17, 2025
KAREN  HICKS
Acknowledgement of changes to current managed shipments

I appreciate the service and lower prices from Petflow. The only thing that I feel can be improved is the Managed Shipment correspondence. I recently changed the frequency of my delivery, and would like to receive confirmation that it was received and acknowledged.

4
Date of experience: Oct 16, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.

    Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.See more

  • location_on Easton, United States
  • email help@petflow.com
  • language https://petflow.com

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More