Review Time
I ordered a Christmas gift on December 9, 2025, but it arrived on January 6, 2026. While I understand that the holiday season can cause delays, my three emails expressing concern went unanswered; I was only directed to check the delivery status. A simple apology and a brief explanation regarding the delay would have been appreciated.
I ordered back in November, expecting to receive it in time for Christmas. I still haven't gotten the product, have no clue when it will arrive, and the support team has been unhelpful. I won't be ordering from this service again.
The product showcases excellent quality and beautiful craftsmanship. However, the packaging could be more robust, as the brackets pushed through the cardboard (no damage occurred, though). I ordered a pre-existing design, and it took 18 days to arrive. To be honest, had I known it was shipped from a distant location, I might have reconsidered my order. Nevertheless, I'm pleased I went ahead with it; my 13-year-old son absolutely loves it! Thank you to the team, and we wish you great success in the coming years.
I was really looking forward to giving this as a gift on Black Friday. A few days later, I received tracking information indicating that the order had been canceled by the seller. I contacted the company for assistance but received no response. I checked my bank statement and confirmed that I hadn't been refunded, which left me wondering if the item was out of stock. After waiting a few more days and trying to contact them again without success, I ultimately had to dispute the charge with my bank to get my money back. This was a very frustrating situation.
I cannot provide a rating yet as my order has not arrived. According to tracking, it has spent 10 days moving around Belgium, and I am in Canada. I sincerely hope it arrives before Christmas, as the estimated delivery date was significantly off.
I was eager to buy this as a gift on Black Friday. A few days later, I received tracking info, but it indicated that the order had been canceled by the seller. I reached out for help, but received no response. I checked my bank statement and found no refund, which left me wondering if the item was out of stock. After trying to contact them again without success, I had to dispute the charge with my bank to get my money back. This was a very disappointing experience.
I am quite disappointed with the customer support. My order hasn't arrived, and despite sending three emails within a week, I haven't received any replies. I had hoped to give this as a Christmas gift, but it seems unlikely to arrive on time. Perhaps if my order eventually comes, I can update my review.
I didn't have high expectations for the details of the wall art, especially since I ordered the 'M' size. However, it surpassed my expectations and is of excellent quality. My main concern was delivery, but it arrived much faster than anticipated—only 9 days from order placement, even during the busy Black Friday season and the long journey from Europe to Japan. I highly recommend this product.
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