pets-dreams.uk

1.3
1.3 Based on 21 reviews

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Average Rating

1.3

/
5

21 Reviews

5 Star
4%
4 Star
8%
3 Star
0%
2 Star
0%
1 Star
88%

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IIrazacII43
Do not waste your money

Where do I even begin? Poor quality and long delivery times. The toy I got for my dog was destroyed in under 2 minutes, with the squeaker removed almost immediately. The threads posed a choking hazard. I got another toy that also looks poorly made. I should have known better after a previous purchase that was flimsy. Avoid this company at all costs.

1
Date of experience: Dec 05, 2025
Ashley B.
Do not order from them

Do not order from this company as they ignore messages and do not provide a tracking number for your order. You can only track it on their site, which seems suspicious and could be a scam.

1
Date of experience: Dec 04, 2025
Dominic Morgan
Order still not received

I have not received my order yet; it has been in transit for a long time. It claims to be a local company, but it clearly acts as an agent for low-quality products. I wish the misleading advertising could be stopped, as no one knows what they are actually buying.

1
Date of experience: Dec 03, 2025
Mary
Disappointing product performance

I ordered a toy for my cats which they initially loved, but after a couple of weeks, it stopped working and wouldn't charge. I reached out to the company for a replacement and am still waiting for a response.

1
Date of experience: Dec 01, 2025
AB94
Frustrating experience

This website is frustrating. They sent me the wrong toy three times and refuse to issue a refund. It's ridiculous.

1
Date of experience: Nov 30, 2025
Joel
Cheap products lead to regret

You get what you pay for. I ordered two harnesses that took 17 days to arrive, and they were poor-quality imitations. I wish I had checked the reviews and trusted my instincts. If it sounds too good to be true, it usually is. I have since ordered a proper harness from another retailer that arrived the next day.

1
Date of experience: Nov 30, 2025
David Murray
Cheap rubbish

Ordered the wriggly lobster. It took two weeks to arrive and it was just rubbish. Very poor quality and I would think it would harm your dog as the hard plastic insert could splinter when chewed.

1
Date of experience: Nov 29, 2025
Mike
Ordered an interactive ball toy for my…

Ordered an interactive ball toy for my dog which is confirmed in the order confirmation email that's it's a dogs toy. Took receipt after weeks of waiting for it this evening I'm a flimsy little box that was destroyed and states that the toy is a cats toy. Won't be ordering from here again. Absolute crap and false advertising!!

1
Date of experience: Nov 29, 2025
Madalin Murrell
This company is awful

This company is awful! I bought 2 dog harnesses. I used the measurement guide and they arrived and are far to big for my dogs. One of the harnesses's are faulty the clip to secure arrived broken. They have a velcro removable strip which are personalised and because of this they wont exchange the products. I explained I carefully measured my dogs in order to get the right size. No returns available. Money wasted

1
Date of experience: Nov 27, 2025
Claire T
Useless company and products!

Wish I had read these reviews before ordering from this company! Like many others, I assumed from the name that this was a UK based company. Item took 2 weeks to arrive, badly damaged, very poor quality and not working as advertised. I have emailed for a refund, as their website suggests and have had no reply. Commented on a Facebook post of theirs and no reply. I'm guessing this is a lesson learnt! I'll now sit and await a useless generic response from Carmel telling me to do exactly what I've already done!! *UPDATE*And there it is! Generic, useless reply from Carmel! If you'd actually bothered reading my review, you will see I've already contacted customer service for a refund. I have had a generic reply, offering me a replacement.. I asked for a refund, I don't want another crap replacement. I've also opened a case with PayPal, highlighting the fact this is a scam company

1
Date of experience: Nov 24, 2025

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