Name: petzonesd.com
Address: 4160 Convoy St., San Diego, 92111, United States, San Diego, 92111, United States
Telephone: 8589870309
Rating: 3.4

Florence C. Guest

4 months ago

I thought I ordered 4 pieces of…

I thought I ordered 4 pieces of manzanita wood. I think ordered 2 pieces XL and 2 pieces L. What I received was a box of 4 pieces of single branches, no side shoots, approx 12 inches and a bunch of pieces all 2-3 inches. I’m not sure what I’m going to do with this. I suppose it technically meets the description but is definitely not what I was hoping for.

Date of experience: Oct 10, 2025

Maks S. Guest

4 months ago

Great items

Date of experience: Oct 09, 2025

DR Guest

4 months ago

Worms were shipped without ice packs

Worms were shipped without ice packs. Whether by mistake that the store won’t take responsibility for or on purpose which is very unethical- cruel even if they are worms. Packaged correctly with cooling, priority mail arrives quickly enough, no need for overnight. However, if they had arrived DOA packaged correctly with ice packs then I would take responsibility for the selected shipping. These worms never had a chance , again either by mistake (hopefully, but own it) or with full knowledge, which is very poor business practices.

Date of experience: Oct 07, 2025

Myrtle Price Guest

4 months ago

One of the fish was dead before arrival.

Date of experience: Oct 07, 2025

Gustavo Acero Guest

5 months ago

Always request overnight shipping.

Second try, with overnight shipping this time and all fish are ok after a couple of weeks now. It is recommended in the webpage and in the guarantee's statements. It might be useful for first time buyers a flag if overnight shipping is mistakenly not chosen.

Date of experience: Oct 03, 2025

Dustin Powell Guest

5 months ago

There were no worms in the bag

There were no worms in the bag. It was a single plastic bag that smelled rancid and whatever liquid was in it leaked all over the inside of the box. Ordered 10/1 and received "item" on 10/14

Date of experience: Oct 01, 2025

Bill Taylor Guest

5 months ago

happy

rare fish and safe shipping, will buy again

Date of experience: Sep 30, 2025

Clifton Fisher Guest

5 months ago

The black worms arrived dead and rancid…

The black worms arrived dead and rancid and sent 2 emails and no reply

Date of experience: Sep 27, 2025

iFeitaan Guest

5 months ago

I will admit I was skeptical about…

I will admit I was skeptical about ordering the fish online. I was extremely pleased with the Chinese Banded Hi-Fin's when they arrived and they are happily acclimated to their new 2400 gallon home.

Date of experience: Sep 27, 2025

LS43 Guest

5 months ago

Absolutely terrible experience

Absolutely terrible experience, I ordered one shrimp and one snail. My shrimp came alive but my snail showed up with an empty snail shell. The box was completely full of random trash, it was the most unprofessional thing I have ever seen. My shrimp was shipping to me for over a week when it said arrive in 1-2 days. Will I be sent a new snail? Since I paid for one and never received it.