phoenix-health.co.uk

5
5 Based on 40 reviews

Bariatric (Weight Loss) Gastric Surgery...

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Average Rating

5

/
5

40 Reviews

5 Star
95%
4 Star
0%
3 Star
5%
2 Star
0%
1 Star
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Allen Kelly
Professional surgeon, but nursing care needs improvement

The surgeon demonstrated a high level of professionalism, explaining the entire process clearly. Unfortunately, my experience with the nursing staff was quite negative. I was in significant pain and had little sleep, which made me feel uncomfortable. It seemed like I was being judged for not paying for the surgery. I attempted to communicate my discomfort to a nurse after overhearing another nurse making disparaging comments as she left my room. I felt pain from the medication being administered through the cannula, and when I reported this, I was told to wait longer despite it being the last dose. I chose to remain silent due to their response. Additionally, I noticed the nurses exchanging smirks as I walked by. I also experienced long delays in receiving pain relief and had to inquire about my food, as my afternoon order was not delivered on time, leaving me hungry.

3
Date of experience: Dec 09, 2025
Heather
Professional Surgeon, but Nurses Lacked Empathy

The surgeon demonstrated great professionalism and carefully explained the entire process. Unfortunately, the nurses who attended to me during the day on Monday made me feel quite uncomfortable. I was in significant pain and had little sleep. I sensed judgment due to my not paying for the surgery. When I tried to speak to a nurse about overhearing unkind remarks, I felt dismissed. I experienced pain in my hand from the medication, and when I reported it, I was told to wait longer. I stayed silent out of concern for needing another canula. The nurses would smirk at each other as I walked by, and I had to wait hours for pain relief. My food order was also delayed, leaving me feeling hungry.

3
Date of experience: Dec 08, 2025
Exceptional Service That Truly Listens

I have been with the company for several years, undergoing both a bypass and a Roux En Y due to severe reflux. The staff are incredibly supportive, from the reception to the nursing team and surgeons. I've mainly interacted with a representative who has been exceptionally helpful, as well as another who has been equally brilliant. After a recent minor procedure, I felt reassured by the surgeon. It's refreshing to know that when you contact the company, you are treated with respect and care. They are truly outstanding.

5
Date of experience: Nov 28, 2025
Gunner Morris
Amazing Hospital Experience

The hospital provided an exceptional experience; I would highly recommend it. The staff were fantastic, ensuring I had everything I needed and making me comfortable after my surgery. The facilities were very clean, and the rooms were wonderful. I felt welcomed throughout my stay at this five-star hospital.

5
Date of experience: Nov 25, 2025
Naila M.
Outstanding Care and Support

The care I received was remarkable, with a dedicated staff and a well-maintained hospital. The surgeon even reached out to me before my operation. The anesthetist was calming and reassuring, while my nurse was friendly, caring, and compassionate. All staff members were highly professional, and the hospital was impeccably clean. It’s unfortunate that other healthcare systems can’t match these values. Thank you for the excellent care.

5
Date of experience: Nov 11, 2025
Karlene Lewis
Excellent Procedure Experience

My procedure went exceptionally well at the facility. The surgeons and staff exceeded my expectations in their care. They took great care of me, and the cleanliness of the bathrooms and ward made for a pleasant stay.

5
Date of experience: Nov 05, 2025
Ipsylon201473
Supportive and Friendly Staff

The staff were fantastic. Everyone was helpful and friendly, making me feel comfortable discussing every aspect of my treatment. The reception team was knowledgeable and eager to share their experiences.

5
Date of experience: Oct 29, 2025
A0M_Enuos52
Impressive and Caring Staff

The staff were amazing, maintaining a clean and professional environment. They consistently went above and beyond in their care. I would rate this experience higher than five stars if possible.

5
Date of experience: Oct 29, 2025
Charley S.
Excellent Post-Surgery Care

After my bariatric surgery, I received exceptional care from the staff. Everyone was kind, attentive, and kept me well-informed. Having been a nurse for many years, I recognize the importance of proper post-operative care, and I received just that and more.

5
Date of experience: Oct 21, 2025
Becki
Outstanding Experience with the Company

From the outset, the company has been remarkable. I just returned home from a mini gastric bypass surgery, and the hospital staff, from reception to nurses and doctors, were all exceptional. I truly appreciate their efforts as I embark on my journey.

5
Date of experience: Oct 21, 2025

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