Review Time
Have been with out heating now for 13 days have been told they were coming several times with no show and no text. We are logged as a vulnerable household but that doesn't seem to matter. Have lost earning as am unable to work in a cold house. Don't respond to messages left.
If I could give this company a minus 100 I would. Awful service, 3 times they didn't turn up and left us in a house with young children with no hot water or heating for 24 hours (which reading some of the other reviews, I realise is nothing in comparison). The first engineer that came out didn't want to listen to what we had to say, was very eager to leave and tried to fob it off as a plumbing issue despite us trying to explain the leaks were only happening when the heating was on or hot tap was running.. he didnt want to wait a couple of mins for the heating to kick in properly to see the leak and just said "call a plumber". Plumber came the next day and confirmed it was the boiler after a quick investigation. Then the 24 hour wait of being told "somebody was on the way". The 2nd guy that came out seemed to want to leave straight away too but did sort the problem after I felt like I had to insist he just waited to see the leak. I wonder if maybe they looked after their staff a bit better they might have more positive reviews because both enginers just seemed really fed up and stressed. Overall Appalling service. So glad they've lost the contract with our HA so I won't have to deal with them again.
Used by Sandwell useless baseless Mr Lack carried out a visit at my property.His behaviour and attitude was poor and overpoweringMade me feel little, over powered me with his loud voice.I told him to leave the property.10 minutes later cadent turned up saying smell of monoxide. This is what Mr La4k did useless and baseless im looking to put a formal complaint about this useless man.Mr La4K this was his registration also parked in my drive.Without asking me.
As an ex employee of this badly managed company, which has mistreated me to be making troubling decisions. The main breaking point was when i had to put my tools down and leave site. Finding out I haven't been paid my overtime which iv worked overly hard for...just to keep a good name for the company and not let customers down or without a working system. I was distraught when I'm expected to work over after doing it for months and finding out , they work on loopholes by saying they adhere to fair practices even when they are being unfair to their employees, all to deduct money from wages.. an they have done it with out consent.. Please help me with this anyone.
AWFUL service Been rung for the 4th time This is just this month... Booked in 6th... Jan.. Booked in 9th Booked in again for today 17th Should of been done before Christmas Has anyone turned up....?? two leaking radiator s to be changed ASAP was the engineers diagnosis took the measurements... Nov 24Booked in for Tue 21st Jan 8 -1 what's my chances... !!! ITS A JOKE ...
I was struggling to get a plumber. My boiler had stopped working and i had no heating or hot water.I rang phoenix. I spoke to Mike who told me they had no availability at the moment but he said he would call me the following morning. However, he rang me back and he thought he knew what the problem might be and ask if he could talk me through how to check. He talked my son through it and wow everything started working.Mike dident have to do that but he was great and patient. Just as I was beginning to believe no one helps anyone anymore and he saved me time and money.Thank you Mike, very kind and as my son said "a diamond "
My parents had no working Central heating, was informed on a Friday at 9am, however got a phone call from them at 5pm to say they are now closed until Monday so will come out then. -5 degrees with one parent with dementia. I rang the emergency number for someone to put the phone down on me... a disgrace of a company... need closing down
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Phoenix Gas offer services such as boiler repair, boiler replacement and boiler service along with Renewable Energy alternatives. We also have a Commercial department and work across Stoke on Trent & Newcastle under Lyme in Staffordshire & Cheshire, along with Shropshire, South Staffs and into Manchester, Nottingham and Derby.
