Review Time
Like a ghosttown when you reach out to them! Order still not arrived, not been despathed within time limits they clearly state across their website! Wont be using again. I wonder which will come first, my order or their reply to my emails?! watch this space!
DO NOT USE SCAM
I ordered over 10 days ago, still not received any package. Tracking link does not work just says awaiting details. Never get any response from emails. Never get any response from the contact us page.
Never use scam
I ordered on November 21st and received my package on December 15th. The delay was disappointing, but I appreciated the quick response when I reached out for an update. The tracking information was somewhat unclear, which can happen. Nevertheless, the product itself is fantastic; the scent is strong, and the design is well-executed.
After reading positive reviews, I chose this service over others. I placed my order on 25/11, expecting a 5-10 day delivery. I anticipated delays due to the holiday season, but when my order was marked as 'delivered' and I hadn't received it, I reached out for help. The company repeatedly sent the same message about expected delays with the postal service. They later sent a generic email stating that orders made before December 9th would arrive before Christmas. My order never arrived, and now they have stopped responding to my emails for almost a week. After spending over £50, I expected at least some acknowledgment of my situation. I will be requesting a refund.
My item finally arrived today after a 3-week wait. The product itself is fine, but the lack of communication and the delivery process were frustrating. I wish I had seen these reviews before placing my order. I ordered on December 6th, received an email on December 11th stating it had shipped, but when I asked for tracking on December 17th, I got a vague response about delays. The package arrived with a postal mark indicating it was sent 2nd Class, contrary to what was advertised. Better communication about shipping methods is needed, especially during busy periods.
I ordered on December 5th, and the item was marked as out for delivery on December 11th. It's now December 22nd, and I still haven't received it. There was no tracking information provided. However, the items finally arrived on December 23rd—much later than expected. While I'm relieved they arrived before Christmas, I wish the communication regarding delays had been better.
I placed my order on December 5th and received an email on December 11th saying it had shipped with a postal service. Now it’s December 22nd, and there is still no sign of my parcel. I attempted to contact customer service via email and social media, but my inquiries have gone largely unanswered. I received a generic reply stating my order was sent on time without a tracking number. Given that the postal service allows tracking, I find this response unsatisfactory. I will need to pursue a chargeback with my bank. Very disappointing experience.
I ordered an air freshener on December 6th, received an email on December 11th stating it had shipped and should arrive in 2-5 days. After that time passed with no delivery, I reached out multiple times without any response. I even called the company, but the number was not recognized. This has been a very disappointing experience, especially for what was meant to be a fun Christmas gift. I doubt I will get a refund since I can't reach anyone.
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