Review Time
I've always been a supporter of the company, but I was surprised to find my favorite suitcase damaged after just a few flights. This seemed unusual for such quality, so I reached out to the support team. I was fortunate that a representative took care of my case! She showed great passion for her work and the brand. She thoroughly investigated the issue and offered a replacement. I am truly thankful for such a wonderful and personalized approach to customer service. While I haven't received the replacement yet, it's set to ship within 2–3 days. This experience has only strengthened my trust in the brand. I highly recommend the company for their fantastic products and, more importantly, their outstanding service!
I am extremely pleased with the approach of the customer service team. They respond very quickly and truly strive to assist. I find the moderate reviews puzzling, as I did not anticipate such a positive and supportive experience. I look forward to shopping with this company again.
I've always appreciated this brand, but I was recently taken aback to discover my favorite suitcase damaged after only a few flights. This seemed unusual for such quality, so I reached out to the support team. I was fortunate that a representative handled my case! She showed great dedication to her work and the brand. She thoroughly examined the issue and proposed a replacement. I am incredibly thankful for such a caring and personalized approach to customer service. Although I haven't yet received the replacement, it is expected to ship within 2–3 days. This experience has only reinforced my trust in the brand. I highly recommend it for their fantastic products and, more importantly, their exceptional service!
I recently received a wallet that arrived yesterday from overseas. Unfortunately, I was informed about an $81 duties fee for a $117 wallet. I attempted to reach customer service via email, live chat, and WhatsApp. My family member also called the support number. The representative advised her not to pay the duties and to send an email (which I did twice). Now, I have 4 days to pay the duties or the item will be returned! How can I contact customer service if they aren't responding to emails? Update: I received an email stating they are addressing the issue, but DHL continues to demand payment within 48 hours or they will return the item. The issue remains unresolved. Update: The problem is still not fixed. My product is still with DHL. I received an email saying they will handle it, but no further details were given. This has been my worst customer service experience.
After reading the reviews, I was worried about dealing with customer service in Italy, but my experience was the opposite. A representative addressed my issue quickly and efficiently, and I will continue to purchase items from this brand!
I am a fan of this brand, not only for their style but also for their impressive customer service. Their quick responses and commitment to resolving issues are unmatched. I don’t know of any luggage brand that offers WhatsApp support with such prompt replies. This level of service gives me confidence to keep using their products. Thank you for providing a replacement wheel promptly.
Their products are of outstanding quality and durability. I've been using a laptop bag for over seven years, and it still looks new. The only issue was that the shoulder strap pad wore out from daily use, but I got it replaced at no cost through customer support. Kudos to the service team as well!
I recently encountered an issue with my bag and sought a warranty replacement. The entire process was seamless from beginning to end. The customer service team was incredibly responsive, professional, and helpful throughout. They quickly verified my warranty claim and arranged for a replacement without any hassle. The new bag arrived in perfect condition and much sooner than expected. It's rare to see such efficient and customer-focused service these days, and I truly appreciate how everything was handled. Thank you for standing by your product and providing such a smooth, positive experience. Highly recommended!
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Piquadro is an Italian leather goods company specializing in business and travel items in Italy and internationally.
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