Review Time
What a waste of money. Avoid this type of smoker. When I need it to function, it fails. I'm finished with this brand for good. The customer support was not helpful either. It appears to have problems in cold weather. I ordered a replacement part last year and fixed it, but now that it's cold again, it has let me down once more. I'm done.
Complete waste of money. Avoid this type of smoker. When I need it to work, it fails. I’m done with this brand for good. Customer support was not very helpful either. It seems to have issues in cold weather. Last year, I ordered a replacement part and fixed it. I used it a few times over the summer, but now that it's cold again, it has failed me once more. I'm finished.
This smoker has major flaws. The pellet hopper is not waterproof. If you have some experience, you know it will rain at some point. I live in a region where it rains daily during warmer months. A full hopper of pellets gets wet, causing jams in the auger, which leads to a lengthy cleanup process. It's frustrating that you can't keep it under a patio roof without getting soot everywhere. I reached out to the support team, but they had no solution. It's better to invest in a more reliable smoker.
These smokers are incredibly disappointing. Don't waste your money on a product that can't maintain low temperatures and an app that is completely useless. This product and the company are a joke. If you try to provide feedback directly, you can't; they don’t want to hear from you once they have your money. Look for better options.
I used this smoker four times before the motor auger failed. They sent a replacement without instructions. After checking online, I found it requires a lengthy installation process. I’m already an hour in and nowhere near a successful repair. Wasted over $1600. Do not buy!
We smoked meat for a benefit event, but when I turned the temperature down to 150, it malfunctioned and shot up to 380, causing a fire. Thankfully, my husband was monitoring it. Unfortunately, the meat was ruined, and we had to spend a lot at a local restaurant for a replacement. This has happened multiple times; it's concerning. If you own one, don’t leave it unattended and consider getting a fire blanket.
What a disappointment. I purchased a model from a retail store, but after replacing several parts, it still shows an error code. I'm tired of troubleshooting and will switch to a more reliable brand. They offered a seasoning packet for my troubles, but that doesn't help when the grill doesn't function.
I've faced constant problems with my smoker. Parts keep breaking, shipping is slow, and customer service is often rude. This is the worst purchase I've ever made. The company seems to drag things out until my warranty expires. I’ve only used it a few times in nearly five years. Avoid this product at all costs.
My vertical grill has been a huge letdown. It worked well initially, but during a family gathering, it couldn’t maintain the right cooking temperature. I reached out to the support team, who sent a replacement part, but the problem persisted. I feel like I’m wasting my time with repairs instead of cooking. If you're considering this grill, do your research; it may not last long.
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