planetneon.com

3.8
3.8 Based on 61 reviews

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Average Rating

3.8

/
5

61 Reviews

5 Star
69%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
31%

Filtered Reviews

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Review Time

Eleanor Clark
Perfect enhancement for our home bar

We were searching for a neon sign to elevate our home bar project, and our expectations were high from the start. We were thrilled to discover that the provided sign surpassed those expectations. The customer service was outstanding when we inquired via email, so we give a resounding "YES" and 5 stars; we highly recommend.

5
Date of experience: Dec 19, 2025
Johnny Walker
Outstanding experience with a fantastic service

We were in search of a neon sign to brighten up our home bar project and had high hopes from the start. We were pleasantly surprised as the sign exceeded our expectations. The customer support was attentive when we had an email question, so we confidently give it a "YES" and 5 stars; we would definitely recommend.

5
Date of experience: Dec 19, 2025
Dougie Fisher
Frustrating experience

I ordered a sign on the 17th of November, and it still hasn’t arrived. Responses to my emails were generic, and even though we were informed that our sign would begin production last week (three weeks after the order), it is still missing. The sign was intended for a major holiday event, but we've had to rethink our plans. I will not be using this service again.

1
Date of experience: Dec 17, 2025
Mallory Bell
Extremely satisfied

We just received our sign and couldn’t be happier. I agree with other reviews about the delivery taking longer than expected, but it absolutely did not disappoint once it arrived. It was worth the wait at a reasonable price. Would definitely recommend.

5
Date of experience: Dec 12, 2025
Fern Lewis
Wonderful product

Wonderful product. My friends keep asking where I found it. I highly recommend.

5
Date of experience: Dec 09, 2025
Mel H.
Slight delivery delay, but worth it

Delivery took 2 days longer than expected, but it was well worth the wait. They kept me informed about the delays, and the product is outstanding.

5
Date of experience: Dec 09, 2025
Matthew Butler
Strongly Recommend

Fantastic service & an amazing product! Very satisfied! Thank you!

5
Date of experience: Dec 05, 2025
Elon T.
Avoid this service

Avoid this service! We ordered three neon signs for different locations as part of our gym installation company. Communication is nonexistent; there's no way to speak to someone on the phone, and emails receive automated responses. All signs arrived nearly a week late and were delivered without the necessary components to turn them on! Stay away from this service!

1
Date of experience: Dec 05, 2025
Byron Clark
Christmas gift arrived sooner than expected

I ordered a Christmas present later than I would have preferred, but it arrived faster than I anticipated. It’s absolutely stunning, and I’m very happy with how it turned out.

5
Date of experience: Dec 04, 2025
Perry
Delighted with my pink neon sign

I was overjoyed to receive my pink neon sign, which is a wonderful life statement piece. It truly stands out, exceeding my initial thoughts, and I couldn’t be happier! I chose the standard tube thickness, and it turned out brighter than I anticipated. To conceal some unsightly sockets and wall damage, we mounted it on a white backboard, which worked perfectly. I was concerned about delivery while away, but the customer service team held it until our return, which was ideal! I would not hesitate to recommend them or order again.

5
Date of experience: Dec 03, 2025

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