Name: planetneon.com
Telephone: 000000000
Rating: 3.8

MC Guest

10 months ago

Very high quality signs

Very high quality signs, great communication highly recommended

Date of experience: Apr 25, 2025

June Reed Guest

10 months ago

Absolutely awful experience

I ordered a custom neon sign and paid £30 for express delivery because it was urgently needed for an artist’s European tour. I emailed in advance to confirm the deadline, and was repeatedly reassured it would arrive on time.They missed every single delivery date they promised- first Saturday, then Wednesday, then Thursday, and the sign never arrived. The artist left for tour without it, and it’s now completely useless to us.When I asked for a refund, they offered a laughable 10%, which doesn’t even cover the express delivery fee I paid. No accountability, no clear communication, and no respect for the customer.I would strongly advise anyone to think twice before ordering from this company. If something goes wrong, they will not take responsibility. Poor service, broken promises, and zero customer care.

Date of experience: Apr 24, 2025

Minnie Brown Guest

10 months ago

Avoid this company

I was promised that my sign would be with me in 5-7 days of placing an order. That was a month ago. I emailed on 5 separate occasions to get an update and was told each time that the sign would be with me 'by the end of that week', each time Planet Neon failed to fulfil that promise and they never gave any updates unless I chased them. Only when I asked for a full refund did they manage to deliver it - only for the power bank supplied to be faulty and for the sign to be in the wrong colour. They are now disputing the colours of the rainbow, so it's really been a terrible experience from the start. Don't use them, it's not worth it.

Date of experience: Apr 23, 2025

Emil Price Guest

10 months ago

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY. I ordered a neon sign with 6-7 working day delivery. One month later, many emails, umpteen apologies with new delivery dates quoted, and I am still waiting. I have asked for my payment to be refunded, but have been offered a part refund or credit note! They claim the sign is in production, hence the refusal to refund. This contradicts the many emails claiming the sign will be with me tomorrow, Tuesday, Saturday, and so on. A truly hideous experience. DO NOT USE THIS COMPANY

Date of experience: Apr 22, 2025

Juniper Brooks Guest

10 months ago

My daughter loves her neon

My daughter loves her neon - the remote control feature is super nice! Cheers

Date of experience: Apr 17, 2025

Sidney Guest

11 months ago

We are obsessed with our new sign

We are obsessed with our new sign. The sign is just incredible and super bright. Made and delivered in time for our shop opening and used as our centre piece. I would love to be back to buy another sign soon

Date of experience: Apr 10, 2025

Edgar Johnson Guest

11 months ago

Needed a last minute sign which was…

Needed a last minute sign which was delivered to perfection. My new go to company for our signs

Date of experience: Apr 09, 2025

RT Guest

11 months ago

Excellent Communication & Beautiful Neon

Getting a custom neon is scary but PlanetNeon delivered the goods in every way!! A gorgeous piece we needed for an event and it really made a difference to the decor. Thanks Beri for the hard work and great communication!

Date of experience: Mar 29, 2025

Branden F. Guest

1 year ago

Neon Sign

* No order delivered in 6 months* Keep ignoring phone calls and emails* poor customer service * not refunding the money As they say its small business , we tried our best to work around and be fair as much as possible but at the end they do not care .

Date of experience: Feb 07, 2025

Bud Harris Guest

1 year ago

CON ARTISTS! Do not use these guys!

CON!! Do not use this website - I ordered LED rope light which arrived damaged and they haven't refunded me or replied to emails for 4-5 months. Awful.