playfaire.co.uk

4.6
4.6 Based on 41 reviews

Discover the joy of responsible play on our online toy store. We offer eco-friendly, sustainable toys curated from superior brands, demonstrating our commitment to quality, fun and the environment....

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Average Rating

4.6

/
5

41 Reviews

5 Star
90%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
10%

All Reviews

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Review Time

Michele Cooper
Delivery Not as Promised

Despite the promise of delivery by Christmas, expected on 22/12/25, the item has not arrived, and there is no tracking information from the delivery service. I received a refund, but it was less the delivery fee, even though I paid extra for express shipping to ensure it arrived by Christmas.

1
Date of experience: Dec 29, 2025
Kara Foster
Guaranteed Christmas Delivery Failed

Despite being promised a delivery by Christmas, the item that was supposed to arrive on 22/12/25 has not shown up and cannot be tracked with the delivery service. I received a refund, but it was less the delivery fee, even though I opted for express shipping to ensure it arrived by Christmas.

1
Date of experience: Dec 22, 2025
Alison Walker
A Lifesaver for Christmas

This service truly saved my Christmas! After being scammed by another seller, I feared my grandson wouldn’t receive his gift. I ordered from this company and reached out to their support team regarding my concerns about delivery before Christmas. They responded quickly and assured me they would do their best, which they did! The item arrived two days before Christmas at a great price. I’m thrilled with both the gift and the exceptional support I received during this busy season. I highly recommend them and will definitely shop here again. Thank you for making my Christmas special!

5
Date of experience: Dec 21, 2025
JW76
Order Did Not Arrive

My order did not arrive, leaving my daughter without her Christmas present from her grandparents. I placed the order on November 30, and although it was supposedly shipped on December 4, it never reached me. Initial communication with the support team suggested they would take action and promised a full refund if the order didn’t arrive. However, the order never came, and my follow-up emails requesting a refund have gone unanswered. I dislike leaving negative reviews, but losing £100 with nothing to show for it is unacceptable. I will be disputing the charge with my credit card company. I recommend avoiding this seller.

1
Date of experience: Dec 21, 2025
Sutton Patterson
Grateful for the Support Team's Help

I want to express my gratitude to the support team! I initially felt frustrated, but their communication and customer service over the past week changed my perspective. They went above and beyond to resolve my issue in time for Christmas, reaching out daily to ensure everything was sorted. They listened with kindness and compassion despite my frustration. I’m truly thankful for their efforts in making my Christmas special!

5
Date of experience: Dec 18, 2025
Betty Brown
A Pleasant First Experience

I recently tried this service for the first time and was genuinely impressed. Their prices were competitive, and although there was a slight delay with my express delivery, the customer service team reached out to me personally to keep me updated—something that many companies overlook. They were polite, professional, and a pleasure to deal with. I’m glad to have discovered this company and will certainly order from them again.

5
Date of experience: Dec 09, 2025
Minna Turner
Impressive Small Business

I had never heard of this service before, but I’m so glad I decided to try them! I initially called to inquire about a price match, and the representative was friendly and helpful. She confirmed the match while I was on the call, and I proceeded to place my order. I appreciated the refund for the price difference, and my shipping was still free! My item arrived today in perfect condition, and I’m very pleased. Thank you for your excellent service—I will be back!

5
Date of experience: Dec 05, 2025
Gorden P.
Appreciative of the Quick Resolution

I am very thankful to the customer service team for resolving my issue swiftly and efficiently.

5
Date of experience: Dec 05, 2025
Exceptional Service from the Representative

This is my second purchase from this service, and I had an outstanding experience once again. Each interaction with the representative has been exceptional. Every time I called, she took immediate ownership of the issue and resolved it promptly, following up with clear communications. This time, there was a delivery issue, but she stepped in right away to ensure everything was sorted out. I cannot praise her enough for the quality of service she provides. She is a true asset to the company, and I hope the management recognizes her value. She is polite, respectful, and has a calm demeanor that puts you at ease. She assured me that I could reach out to her for any further issues. Quality customer service like this is rare, which is why I felt compelled to leave feedback. Outstanding service once again!

5
Date of experience: Dec 02, 2025
Laurence Ross
Excellent Service Experience

I found this service while searching for a specific doll online. The ordering process was easy, the delivery was quick, and the item was well-packed. I was very impressed and will definitely order from their website again.

5
Date of experience: Nov 24, 2025

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Business Details

  • Discover the joy of responsible play on our online toy store. We offer eco-friendly, sustainable toys curated from superior brands, demonstrating our commitment to quality, fun and the environment.

  • email hello@playfaire.co.uk
  • call 01134810183
  • language https://playfaire.co.uk

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