Review Time
Plum benefits is a fraud and is actively stealing money from customers. I booked a round trip flight with plum benefits and my return flight was cancelled by the airlines. This was during the fcc cancellations. The airlines were offering full refunds for cancelled flights; so I canceled and booked the next flight home with a different airline (not through plum) the airline has since issued refunds for my cancelled flight( I checked as I still have the ticket numbers) Plum has not yet refunded me the over 500 dollars for the cancelled flight. Their customer service is not helpful and any request I make is immediately closed. This is fraud!
I purchased tickets for the Billie Eiilish concert tomorrow back in May. The email stated that I would receive those tickets on or before the 25th of October. I called on Friday to inform them that I had not received the tickets and was informed that I would in the next 24hrs! That did not happen so I called back and was told I would receive them tonight! That was another lie! The concert is tomorrow and I was told to call back at 8an! The worst experience I’ve ever had and I will Never use this company again.10/27/25In response to their reply this “guest” didn’t receive those tickets until 1am yesterday morning and this “guest” has receipts! Never did I have preferred access in hand tickets; the email stated they would be emailed to me on our before October 25th!!! I don’t care about your past success rates; do your research before you respond, but since you didn’t let me reiterate!!!FRIDAY OCTOBER 24th I CALLED TO SEE WHY I HADN’T RECEIVED THE TICKETS AND WAS INFORMED BY YOUR CUSTOMER REP WHO BY THE WAY COULDN’T FIND IT BY THE ORDER NUMBER I PROVIDED BECAUSE HE DIDN’T UNDERSTAND THE DIFFERENCE BETWEEN 800 AND 8000!!! I WAS TOLD I WOULD GET THEM IN 24 hrs WRONG!! ON SATURDAY OCTOBER 25th I CALLED BACK AND WAS TOLD BY THAT CUSTOMER REP THAT I WOULD HAVE THEM BEFORE THE NIGHT ENDED!!! WRONG AGAIN!! DON’T EVER TEST MY INTELLIGENCE! NO MANAGER REACHED OUT TO ME I CALLED THEM!! THE AUDACITY OF THIS CONDESCENDING , PATRONIZING MANNERISM OF THIS REPLY IS EXACTLY WHAT I LEFT THE REVIEW!!!!!
I would give 1/2 a star if I could. Absolutely terrible customer service. Booked a flight online through Plum Benifits and recieved no phone call at all about the flight not being confirmed. Then when I tried to rebook the flight was almost $400 higher and Plum Benifits refused to compensate the difference. Exact same thing happened earlier this year with a flight to Europe where no correspondence was given after a flight I booked through Plum Benifits online wasn't confirmed. Stay far away from booking anything through this organization as they care nothing about their customers or the additional cost their customers incurred due their gross negligence and incompetence.
Beware of Hidden Fees and OverchargesI would not recommend this company to anyone. I was overcharged by around $100 compared to the price listed on the direct site. When I asked for an explanation about the additional taxes and fees, the company refused to provide any clarification. Their so-called “discount” actually cost me more than booking directly. This site is misleading and not transparent about their pricing—definitely not worth the trouble.
I booked a car rental back on September 21, 2025 and canceled it the same day. Plum Benefits still charged me and refused to give me my refund. Whenever I call their customer service, they keep telling me that someone will reach back out to me and till now, no one has. The only thing I receive from them is junk emails. Even after numerous calls and emails sent to them, I have not received any response or refund. I can't imagine how many other people they've done this to. Plum Benefits will frustrate you. They're not worth it.
One of the worst customer service and booking platforms I’ve ever dealt with. This company is not legit. I booked a round-trip flight for two passengers in October, received a trip number, but never got a confirmation email—and my card was never charged. I assumed it might take a day or two, but when I followed up, I discovered the flight was never booked at all.When I called customer service and spoke to a representative named Chad, he was dismissive, unhelpful, and ultimately disconnected the call after I questioned his lack of support. I called back and was transferred around, left on hold for nearly an hour, and disconnected again. Meanwhile, the flight price went up, costing me more in the long run.I tried speaking with another representative, Laura, and received the same poor service. JetBlue confirmed directly that no booking was ever made through Plum Benefits and even warned me that they receive frequent complaints about this platform.This company advertises “employee discounts,” but the platform is unreliable, does not provide legitimate bookings, and their customer service is unacceptable. I will be reporting this to the Better Business Bureau. Save yourself the frustration—book directly through the airline. Plum Benefits is not worth the risk.
First time using Plum Benefits through Travorium. I saved $100 on my 4-day SUV rental compared to Expedia! If you want to save money on all your travel expenses, I recommend this Travel membership! So worth it! Enjoy your savings! agentsharmony
The service I have received has been close to Zero. I had to cancel a booking due to a family hospitalization (which I provided the proof for). The hotel said that it was no problem and they are just waiting for a call from Plum and/or their vendor (who in this case is Expedia) to give a full refund. The Plum rep told me I would have an answer in 72 hours. It has been 6 days and all I keep getting are Plum Benefits reps who do not speak english, do not help, and HANG UP on me when I do not give an answer they like. The service is horrible!
I ordered three tickets to see Heather’s at the New World stages in New York, New York for my daughter’s 17th birthday (for Her and her two friends) last weekend. They were about $150 each so the total was close to $475 with everything in. They charged my AMEX, and I received an email saying that I was going to receive a link to a weeks before the actual show. Well, I never received that link and I wrote to customer service six days before the event, who actually never got back to me! I work full-time as a surgeon and didn’t have the time to call them during normal business hours and stay on hold, so I decided to just show up at the box office and they didn’t have the tickets there! They told me that it was immediately returned after it was purchased. But then I never saw a refund on my AMEX and I was definitely charged and I had all the proof that I had paid, and that I never received any notification that it was returned. I called Plum benefits out of Shear anger for ruining my daughter’s birthday, and all they did was refund me my money. They literally ruined my daughter’s birthday celebration, and all they could do is return the money that I paid for tickets that never existed apparently. AND THE CUSTOMER SERVICE REPRESENTATIVE WAS NICE, BUT HE WASN’T ABLE TO DO A THING. He told me that the people who make the decisions are far removed from them, and they have no power whatsoever. What a horrible experience.!! do not trust Plum benefits for an important event! Customer service was horrible and it literally ruined our celebration! Just terribleBtw— I ended up buying same-day tickets for Orchestra seats, but they all had to set apart. And they were half the price that they were through on benefits. And I was told that that was the face value, the ticket price didn’t change just because I was there buying them that day (in other words, it was not a different price because it was last minute). So not only did Plum benefits try to steal my money without delivering product, but they doubled the price.
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