Review Time
I found this review site after googling whether or not Pluralsight is a scam and I am pretty disappointed, considering that they are holding on to over $400 of my money that I need refunded. I had seen that they had a promotional sale in December 2020 which took about $150 off of their premium membership. I signed up for the trial period to make sure I wanted it, and 3 days into the trial they charged me FULL price. I immediately emailed them and asked why I was charged for a trial. I was told that I never signed up for a trial, which was an outright error or lie. The latter I am leaning towards now. Anyways, even if I did sign up for a membership, why was I not charged the promo price? I asked that during the emails and no one answered me.I settled for a refund, then re-buying at the promo price. It has been a week and nothing on my credit account has changed. Im currently bugging them for a full refund because this is extremely sketchy.Not to mention that there's no one on their "phone support" line.
First on all when I tried to register, it said - my outlook.com email is invalid. When I contacted them, they said, they want a screenshot of my computer. I sent it to them. After registration, my account got blocked. They said to send them a email or something. When I tried to send the email, it said "ac.mta1vsmtp.cc.aws-usw2b.prd.sparkpost rejected your message to the following email addresses: Pluralsight Support (###)" - what ever that means. I somehow managed to overcome that. Then when I asked for more clarification about the issues with their service - they replied and I quote "Sharing our terms of use ### suggest you to go through for more clarification."To be fair with them - after all these, I said some bad things to them. Then another customer service agent stepped in and partially solved my problem.P.S. I replaced the email and url from the quote with ###, as trustpilot do not allow it.
The courses seem good enough. But Pluralsight seem scared stiff of someone scraping the courses from their website. They run some sort of abuse-of-service detection that will misfire and willy-nilly block you. Then support blames you for scraping, and refuses to tell you what you've done to cause the block. You cannot change your usage behaviour, the same thing happens again, and you're permanently barred. You may well not get your money's worth of tuition from the service.
Like many other businesses, I have had to navigate my business through very difficult trading conditions in the last 9 months due to the global pandemic, including having to regrettably make many redundancies. On Sept 10th I received from my Account Manager an "Early renewal - offer". I contacted him within few days saying that I was not interested in renewing due to company financial situation. However, I was informed that I was too late. It turns out that, even though I received a "Early renewal offer" on Sept 10th, this was in fact the last day to submit a cancellation request for my company's subscription. No prior comms (calls or emails) were sent to me to inform me of the upcoming annual renewal.Despite my numerous emails, my so called account manager did not send a single reply. I have instead started receiving emails from their Account Receivables department informing me that my renewal invoice was past due. I have tried to reason with them that, given the current market conditions, they should have informed me of the upcoming renewal, that I had in fact cancelled my subscription ahead of renewal date and that if they persisted with this they will not be paid any time soon.I have asked to speak to someone in their management team, but instead I was threatened with our case being referred to a credit collection agency.I think it is extremely underhanded to rely on the excuse of an autorenewal clause without the shadow of customer notice or any other comms. I understand everyone is fighting to survive, but this is not the way to do it.I will not be paying this people and I will be happy to fight them in court.It is a shame, my team enjoyed their platform and I would have signed up again once business goes back to normal. They have instead lost a customer and by the look of other reviews many more in addition to mine.
Scamming Company we tried to cancel our yearly plan, but they delayed this until the 30-day auto renew arrived. We tried to work with them to reduce the plan cost, number of seats etc. but they just went ahead a charged our card. We are now trying to reverse the changes thru the bank! Stay away from them there is a lot better content out there!
Scammers.Bought 1 month because they have an offer, used the credit card and that month was paid, then the next month I received an automatic payment of 3 times the price of the courses (a month I didn´t even bought).After contacting them they just told me politely that they stole my money and I have nothing to do about it. I am investigation how to sue them.If you still decide to buy this, be sure to use paypal with the exact amount of money or you will find surprises.
Do not use this site. Was told it was a good service by obviously paid reviewers. I purchase a subscription and begin taking a class. It’s just not my type of learning. I ask for a refund for the 51 weeks I have left on the subscription; customer service says send a letter and there is not a single employee who handles refund cases. I send the letter, 2 months of nothing. I call and I’m told “we don’t offer refunds”! There are plants of other services out there, do not purchase this one...unless you want your money stolen!
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