Review Time
The 'A Cloud Guru' account merger with Pluralsight was advised on 03/03/2025. It's now 05/05/2025 and my account has still not been merged. I have contacted support twice, as I have received NO communication and I have been told they are having 'internal IT problems' transitioning accounts. It has been TWO MONTHS and you have had MONTHS to prepare for the merge. Considering the subscription fee is nearly £50 per month this is an extremely poor customer service.I was considering purchasing 20 subscriptions for my engineering team, but after my experience as a customer, I refuse to engage with this company.Additionally, I tried to spin up a small bare bones Azure Kubernetes cluster. However it was immediately disabled and my account was flagged for suspicious activity. What's the point of offering a cloud sandbox if you cannot deploy anything?
I spent a lot of money on a 'premium' membership a year ago but it never got used because the courses I wanted had labs that you had to pay extra for (they don't tell you this). I complained and basically was shipped around what sounded like a team in India for months and months until someone tried to upsell me the dearer package... again. Terrible customer service. I gather all the complaints have finally made them change this frankly dishon.. dodgy model, and labs are now included, but its too late... wasted a years subscription at premium rate. I am complaining now because I doubt the customer service has changed, so I would never use them again.
"As part of integrating A Cloud Guru into the Pluralsight platform, we are terminating your lifetime course access license to the software-as-a-service (SaaS) offering of A Cloud Guru on February 1, 2025 due to the plan being retired."
They ignored my cancellation request (they make it impossible to cancel online, of course) - and now are sending emails requesting for payment of invoices that should never have been sent in the first place. And when I send them emails to remind them of it - I got no answer. Awful (un)subscription experience - although the product was OK - makes me not want to subscribe ever.
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