Review Time
Nobody in Pluralsight could refund my 187 $ transaction and none of the agents in customer service could find out the email account associated with Pluralsight, I reached out many times via chat and email and no one took any initiative to help out or go the extra mile. Pathetic customer service and now I have to block my credit card and order a new one going thru much hassle on my end since I am automatically being charged without using the service. Worst customer service.
This website is corrupted, do not put your payment information on there. They do not offer a way to remove your payment method, one must always be active and cannot be removed. The support team does not reply to your cancelation requests either.
AVOID AVOID AVOID, Don't even go near the free trail. This is a trap and is difficult to get out of. Support just don't reply when you want to cancel. From what could be a great platform the sales and customer services is clearly just to trap clients in auto renewing hell. I dealt with Graeme Glennon who is clearly on a percentage deal and care more about ramping up his monthly figures then the long term relationship with clients. I cant see them lasting long treating customers the way they do.
If you have an expired card on their account, they can still take your money. So make sure you cancel before the subscription ends.I've had a lot of emails from Pluralsight recently offerings me 50 or 60% off - for a very limited time! But I now get these emails once or twice a week, every week. The 50% off offer changes to 60% but all they did was put their prices up by 10%, so it made no difference. I don't think it's bad value but this is no longer a trustworthy company..here's why:They were taken over by Vista Equity Partners about 2 years ago and the trouble seems to have started then. I have heard countless complaints about people being unable to cancel subscriptions or being auto renewed without their knowledge. For me, I knew my subscription was about to expire and had no interest in renewing because most of the content was becoming out of date. Also, my debit card had expired so I assumed they could not auto renew. But no, they still managed to take the money, at the full subscription price, without any offer of a continued discount. They actively make it difficult to cancel by burying the unsubscribe options and I think they even have a notice period...seriously, they are acting like Sky. I managed to get a refund from them, so I am grateful for that and the service I received was pretty good when I complained. But it still took over a week and I had to make a security complaint to my bank because I had no idea they could take money from an expired card. I think it's a real shame because they used to be a nice company to deal with and the content was good. But I would rather watch youtube videos now and their competitors offer far better services. Pluralsight are a classic example of how to destroy a company reputation via private equity takeover. Unless you really like the content and have a firm grip on the account, avoid.
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