Review Time
Paid £75 excess for an iphone 15 plus screen repair.
The screen is visibly cheap, laggy and freezes (not on demand unfortunately).
I took it back to the shop, they admitted it lags as it is a 3rd party screen and blamed Nationwide for not paying for the cost of an official screen.
From my perspective the £75 screen is like owning an original Samsung Galaxy, it makes the expensive phobe feel buggy, laggy and cheap.
Thanks for nothing.
tldr: they know their stuff and keep expectations realistic.
Last night had a nightmare scenario. My iPad Pro 3rd Gen, stopped working. I'd plug it in, it would show the battery was flat, would start to charge a little bit, then it would start to boot up, get to the home screen, then shut down. I had the expectation iPad was beyond repair.
Took it into the Shipley branch, at lunch time, it's now 4pm, and it's fixed. The guys in the store knew their stuff, we had three options that it could be, port broken, battery problem, or even an issue with the main board. From their initial look they were preparing me for it to be a mainboard fail. I left it with them, and after a couple of hours had a phone call to say it's fixed. Turned out it was bent pins on the USB-C port, which doesn't surprise me. That was also the cheapest of the fixable options.
From the moment that I walked into the store, I had that homely feeling of being amongst my people, that is those that have their technical skills and are quietly confident what they do. I had no hesitation leaving my tablet with them and had the feeling that it was in good hands.
Also whilst I was in the shop, someone came in with their phone all locked up and not responding to anything, without any charge the owner of the shop showed the child how to do a hard reboot of the phone and got it working in next to no time. I'm sharing this experience as it's the kind of thing that I would do if I could.
I will not hesitate to take any of my mobile devices, Apple, or Android if I needed them looking at.
tldr: they know their stuff and keep expectations realistic.Last night had a nightmare scenario. My iPad Pro 3rd Gen, stopped working. I'd plug it in, it would show the battery was flat, would start to charge a little bit, then it would start to boot up, get to the home screen, then shut down. I had the expectation iPad was beyond repair. Took it into the Shipley branch, at lunch time, it's now 4pm, and it's fixed. The guys in the store knew their stuff, we had three options that it could be, port broken, battery problem, or even an issue with the main board. From their initial look they were preparing me for it to be a mainboard fail. I left it with them, and after a couple of hours had a phone call to say it's fixed. Turned out it was bent pins on the USB-C port, which doesn't surprise me. That was also the cheapest of the fixable options.From the moment that I walked into the store, I had that homely feeling of being amongst my people, that is those that have their technical skills and are quietly confident what they do. I had no hesitation leaving my tablet with them and had the feeling that it was in good hands.Also whilst I was in the shop, someone came in with their phone all locked up and not responding to anything, without any charge the owner of the shop showed the child how to do a hard reboot of the phone and got it working in next to no time. I'm sharing this experience as it's the kind of thing that I would do if I could.I will not hesitate to take any of my mobile devices, Apple, or Android if I needed them looking at.
The member of staff I dealt with at the Surrey Quays store was so kind and helpful. She answered all my questions and offered me all the solutions including the prices of each. I would definitely recommend the store, service and the particular woman I was lucky enough to meet.
Excellent customer service staff very freindly and helpful will definatley use them again for my sons xbox serise x services in the future ,would highly recommend this shop for repairs for consoles very reliable and trustworthy .
ad my phone repaired via insurance, had all errors saying Apple not certified on battery, camera and screen, battery was just as bad as before and now the screen constantly locks up, have emailed them twice in the week after and get no replies, will be reporting toMy insurance, do not use.
Exceptional service from all the staff in the St Enoch store in Glasgow I required them to repair my phone and I had the adequate bank insurance and from start to finish all went smoothly, this is the second visit for me over the past few years and I am happy to say the outcome great , phone fixed within the hour as promised. Would highly recommend.
My partner paid for her laptop to be repaired and they replaced the screen with the wrong screen. They then took it back and told us they needed to order the correct screen and it will be a few weeks. It had been months with no contact and the franchise in Newcastle where the laptop was has closed. The main branch have not replied to any messages and the laptop has not been returned.
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Pocket Geek Tech Repair is an award-winning tech repair network, operating across the UK. We repair phones, tablets, laptops, wearables and more. We pride ourselves on providing excellent customer service and we never skimp on parts quality, making sure your favourite gadget works like new when we repair it.
We are also a trusted seller of certified pre-owned mobile devices. Passionate about connectivity and extending the lifecycle of devices, we prevent mobile phones from going to landfill while offering huge savings to our customers.
To find out more, visit our website.
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