poczta-polska.pl

1.2
1.2 Based on 43 reviews

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1.2

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43 Reviews

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Rain Harris
not honest and bad communication

Very bad communicationnot honest employees.I paid for fast shipping. 5 working days and never delivered.My package was returned to them because of their mistake in not filling the information in the system.I am trying to get my package back, but they do not help and give full information.

1
Date of experience: Aug 15, 2022
Lionel Brown
Do not use the services of this institution!

Fake, misleading information provided by this institution to their customers! They should be ashame and they should pay for the problems they cause to customers!

1
Date of experience: Jan 10, 2022
Adam R.
Avoid: use the alternative couriers

Truly abysmal postal service, packages get lost quite frequently. And you can waste hours of your life standing in line there. I myself had the misfortune of having something being send from France and handed over to the Polish post. A lot of people here joke a package drops in a black hole when it crosses the border to Poland. It's literally the case for me. The tracking is dead and in the postal office they won't admit to it being lost, but they can't tell me where it is either. (2+ weeks now my "express" package is in Poland.)If you do anything in Poland, and need to send documents or perhaps you want to send some personal items. It's highly recommended to skip these guys in favour of an international courier.You will also save a lot of time, as these Polish offices are often an anacronyms. You feel like you're stepping into a museum / gift shop or perhaps the museum's gift shop when you enter one of their branches. (they are stocked with non postal service related items much like a news paper kiosk would be, nobody seems to be buying things but it does not stop them from trying to sell you stuff.)Often you can wait for 30 minutes before you get to speak too a clerk, so it's fair to say this model is dated. This is an other reason to avoid these guys. It just takes so much of your time.Luckily new services such as Inpost and international couriers provide an alternative to these communist holdovers, and hopefully we can relegate them to where they belong soon enough. As a bad memory in the pages of history.

1
Date of experience: Dec 13, 2021
Aubrey Harris
We no longer serve clients in Poland as a result of Polish Post.

We're a company sending goods from Japan,world-wide. Unfortunately, Polish Post remains one of the most unorganized, unprofessional, and unreliable Postal services- not only in Europe, but, on the planet. In fact, the service is so unreliable (so many packages have 'magically' disappeared over the years) that we have ceased offering service to customers in Poland. It's simply no longer worth the risk/losses of sending mail to Poland - goods eventually vanish (even when sent with tracked/registered service), insurance claims are always pushed off back to Japan "Contact someone else, don't bother us" (is the general sentiment from "customer service"),and customers demand refunds. How a service this negligent, can be permitted to operate in the E.U., is truly baffling to us.

1
Date of experience: Sep 29, 2021

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