Review Time
This is a trustworthy company. I had a problem with an item and they came to the rescue. They are affiliated with Deep Discount and I have been buying from Deep Discount for 15 years. Both sites have great prices and are reputable firms.
I ordered two figures back in November of 2023. They were supposed to be released in July and August of 2024. I kept seeing everyone else get their orders so I messaged popmarket. Turns out they canceled my order in January of 2024, and never sent me a email, text, or even call. I am VERY disappointed, because then they told me to just reorder the items, but they were preorders so i couldn’t. Will not be ordering from them again.
I recently ordered a Transformer figure that was sold out EVERYWHERE and was surprised Popmarket had preorder. A little sus but I ordered anyways. Well to my shock, received item in less than a week! We normally order from hasbropulse but will check popmarket first as they offer free ship whereas hasbropulse does not. Very pleased! Will order from them again.
Some of the best pre-order prices for figures. Sometimes they cancel but they can't control the supply. People complaining about waiting a long time, sorry, that happens to every figure seller. I usually get my orders and they do refund if they can't get your pre-order.
Pre ordered something from them in July and they kept pushing the release date further and further (it was originally supposed to come out early September but they kept changing the release date by a few weeks later as it would get closer.) I decided to try and wait it out, but then I got an email notifying me today they cancelled my order because they were "out of stock". I'm very disappointed, I waited a long time for my order and was looking forward to it.
I wish I would have checked the reviews prior to buying. If I could give this company zero stars I would. I preordered a Fisher Price Steelers set on 10/23/23 with the release date being 10/30/23. I emailed them on 11/6/23 after my online account didn’t have a tracking number for my order. I got a response back on 11/7/23 that the release date was pushed back to 11/21/23. I reached out again the end of November, beginning of December, mid December, & finally found a phone number for them today - more than 8 weeks after I placed my order. Customer service was not helpful & placed the blame on the manufacturer. The new release date is 1/9/24 but “that isn’t set in stone either. It could change again”. I understand they can’t ship items if they didn’t get them from the manufacturer but the lack of communication & nonchalant attitude about customers not getting their items was incredibly upsetting. I’m the farthest thing from a Karen & I have never written a bad online review before but this is not ok. Please do NOT order things unless you’re ok with getting it whenever it arrives.
Placed an order in January for a POP set being released in May. Funko delayed the production and release several times which is not the fault of PopMarket but when I received an alert from Funko that the POP set was available at the beginning of October I was expecting my order to be filled.After waiting a month I contacted PopMarket asking when I should expect to receive it. The reply was "the title you requested has been cancelled as it is no longer available" and they would issue a refund. I 100% believe that if I had not contacted them they would have kept my payment without fulfilling my order.They knew they weren't going to fulfill the order at the beginning of October and did nothing about it until I contacted them.
I purchased an expensive ($179) item they had listed on Discogs. The order was accepted and I made full payment. I never heard from them. After a few days I checked and they made some excuse that amounted to the fact that they sold their only copy to some other party. This was due to an error on their end. It was a pretty rare item.
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