Review Time
Had the privilage of visiting the new Porsche Nottingham showroom during a TIPEC event. The Porsche Nottingham team were welcoming, knowledgeable and took time to show us around showroom and service facility which is outstanding. Great team, hospitality and site, I will be moving my service business to Porsche Nottingham based
Believe that interaction between departments at any motor dealerships are a direct reflection of the Dealer Principle's management. The recent relocation of the Porsche dealership to new facility on the other side of Nottingham brought an expectation of "new start and better services". However, it took direct contact with Pirelli Europe in order to get Nottingham/Stapleton's to order 2x Pirelli P Zero 275/40 ZR20 NO front tyres. [My bad, had fitted Pirelli rated NO rear and N1 front].Was notified 1 Nov 2022 of error but took until 5 May 2023 to be resolved. Booked to have Summer Wheels swopped for Winter Wheels (i.e. removed on 5 May) only to be informed on 20 Nov 2023 that the wheels were lost! (discarded at old location?). Heard rumours that Nottingham knew of this situation on 28 Sep and although I had requested for it to be re-checked when booking was made on 11 Oct for wheel swop on Tues 20 Nov 2023, it appears nothing was done. Currently unable to gain any information as to when promised new set of Winter Wheels will be available/fitted to my Panamera. Dealer Principle blames parts manager but it seems that workshop do not listen to service, parts do not talk to workshop and ALL is utter chaos.
Ordered subframe for a Boxster dinnertime Wednesday, component delivered to dealership the following morning. Service and knowledge by the Parts Advisor Kevin excellent and pleasant with it. Also enquired via the independent sector for the part before going to the main dealer, lengthy wait and the independent were not as competitive on price. Thank you top marks all round, use the main dealer.
Over the years I've been ignored by sales staff, not called back 3 times, and had to interupt the receptionist from scrolling through her Instagram account.Most recently when booking my wifes car in for service, I had to wait 8 weeks, only to be chased on the day when I was 9 minutes after when they incorrectly thought my booking was for. After complaining the service manager asked to talk through my concerns, when I collected the car he wasnt available and just as I'd expect I've never heard from him again. Hence I have bought 3 Porsches elsewhere and will never, ever set foot in the place again. Their arogance is staggering and customer service non existant, Please do yourself a favour and go to Leicester, Sheffield or indeed anywhere else!
As soon as you walk in you feel second rate, no one seems to care, ordered some parts for my GT4 and was told they’d phone when in, no call so phoned them, repeated they’d phone when in, still waiting (since January), and then added a Macan to the fold, needs an update to view Google maps (PCM4.0 firmware update) I’ve been given all the details but their attitude was user error, anyway I need to give my details so they can organise booking me in, guess what, waiting for them to call me again.Long story short I drove to Porsche Leicester, they knew the update, all booked in, got treated like a customer so now they’ll be looking after both vehicles
Purchased a new porsche from Nottingham Porsche. From that forwarded the care I have received has been zero.That is of course unless you count the condescending attitude of the sales staff. I had to inform them of a software upgrade as they were unaware. Car towed in for warranty repair but had to contact Porsche UK to get it brought back!! Whilst having software upgrade had a check done and they wanted £180 for a problem with the rear washer which was not covered by warranty???? Guess what dirt in the jet I unblocked with a needle. Cowboys would be an understatement.Will never use Porsche nottingham ever again. Have purchased two further porsches elsewhere. This branch need a change of management to someone who gives a damn about after sales.If you are thinking a buying a porsche 100% go elsewhere.Awful avoid avoid !!!
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