Review Time
The product has changed but the way used cars are sold has not. I bought a car that was 11 months old but it may as well have been a Model T!!!!
Modern cars are very technical and have a long list of features and extras. Not a lot of time explaining the car and it's workings but still time to sell upgraded warrenty, paint protection, gap insurance and breakdown cover.
I felt my needs were not of interest, how I used a car was not a question, what did I want from a car was not asked and alternatives to the one I had spotted were never offered.
I bought the car, so far so good but it was a bland experience not reflecting the Ford hype or style.
Not sure it's a fault of the dealership more about the trade not moving forward with the times.
Great service. Fatima was really professional and helpful. Answered all our queries and gave fantastic advice. Props to the sales manager too who was super accommodating and managed to reach a deal that was satisfactory within no time at all. Very professional team of people who clearly know the brand and vehicles inside out. Left with confidence that they will support going forward. Great vehicles,great people. If u buying ford,buy from them.
The dealership has a wonderful atmosphere and the sales process was seamless. Dennis is there to help you! I usually dislike car dealerships and the typical experience of purchasing a new vehicle. I was on the verge of giving up due to previous negative experiences where I spent hours only to hear disappointing news that should have been communicated earlier. However, my visit here was a breath of fresh air. The staff greeted me warmly upon arrival. I had spoken to Dennis the day prior and explained my dislike for lengthy processes, so he made a genuine effort to ensure everything was smooth and efficient, keeping us informed during any waiting times. Excellent service. Truly appreciated.
A positive atmosphere from the entire dealership and a seamless sales process. The representative took great care of me! I'm not usually fond of car dealerships and their typical sales tactics. I was almost ready to give up on purchasing a vehicle due to previous poor experiences. However, this experience was refreshing. I was warmly welcomed, and after discussing my preferences with the representative beforehand, they made a genuine effort to make the process smooth and efficient, keeping me updated throughout. Excellent service. Much appreciated.
From the initial call, we encountered exceptionally friendly communication, which continued throughout the entire process until we drove away in our new vehicle. The representative was fantastic and kept us updated every step of the way. They went above and beyond for us. Highly recommend this location if you're seeking reliability and transparency.
A delightful experience! After moving back from abroad, the team, especially the representative, went above and beyond to assist me. The process was incredibly smooth, and I felt included every step of the way, with frequent updates. They were very kind, courteous, and understanding. Once I picked up the vehicle, the representative took significant time to explain all the features and how to use the vehicle properly. Fantastic experience!
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TC Harrison Ford was founded in 1931 by Thomas 'Cuth' Harrison and has since grown into one of the countries largest family owned, private Ford dealers. With family values and excellent customer service at the heart of our business, we aim to delivery an exceptional experience for each and every visitor.
Every year we assist thousands of Ford owners and new customers in finding, purchasing and maintaining their preferred vehicle. Visit us to choose a brand new or approved used Ford car or commercial vehicle. We can also offer you tailored finance and servicing deals with any model. Throughout your ownership of a Ford, you'll be supported by our accident repair, maintenance and MOT services, with genuine Ford parts and accessories available to fit your model perfectly.See more
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