Review Time
I wish I'd read reviews here before ordering from Post and Porch. We ordered a mailbox and post, and have been waiting for over a month, without meaningful updates from their slow customer support.
So far a big goose egg-it’s been over a month and no mail box. I did receive a damaged post that I had to email multiple times for a return and replacement. The tracking showed waiting on the carrier to pick for over a month. I wish that I had seen the honest terrible reviews before purchasing. Allegedly the mailbox and post are supposed to be delivered this week. I’m doubtful since I have lost all faith in them. Customer service is the most ridiculous I have ever experienced. Customers shouldn’t have to send twelve emails begging for their mailbox. Take a few minutes to read the poor reviews it will save you from making a mistake and ordering from them. UPDATE I received the mailbox with scratches and the flag is NOT red colored like their website indicates. My biggest complaint is that the post that I originally received was a high quality heavy steel-the post I received as the replacement today is flimsy low quality and-I have concerns it will even hold up the heavy mailbox. The weight difference is extreme. I feel that I have been a victim of a bait and switch. I’ve emailed them but from other reviews I doubt they respond. I made a review on post and porch web site but received an email that it didn’t meet their criteria to be published. I doubt any honest negative experience ever get published internally by them.
*Will adjust rating as needed*Placed an order for mailbox and post. Received an email saying they had no posts in stock and it would take a minimum of 3 weeks. They were still advertising the posts for sale like they were in stock. This didn't sit right with me. So I let them know my feelings about hyper advertising items (we've all seen the countless P&P ads) for sale that weren't available. Surprisingly, they updated the website to reflect delays/shipping times. While I do not have the post yet, I do have the mailbox portion. I was really surprised to see how heavy it was. It feels SUPER solid. It reminds me of SlipFence (made in Canada) material. I know Post and Porch isn't made in USA (its assembled in USA), it definitely feels like it is. The quality is there so I am interested to see how it ages. It remains uninstalled as I wait for the post. I also can't comment on weathering and wear. This is solely based on company response and the piece I did receive. I will update as needed.
I had made my mailbox and post order on 8 December because a school bus knocked down my mailbox. I placed the order, but never heard back from the company in regards to shipping/arrival date. It had been over 10 business days. I wrote an email to the company, no response. I called 2 days after my email, someone answered, super kind. Provided me two tracking numbers. Once I got off the phone with him and checked my tracking numbers, I noticed that they had JUST submitted my order and I wasn't going to receive them for another 4-5 days. My mailbox had arrived, but my post did not. I waited and waited and decided to call customer service again and the lady on the phone explained that there have been delays and offered me $15.30 dollars back as an inconvenience but said that I would get status on my tracking number within 24 hours. Well, 48 hours have passed and no updates to my tracking on my post, then after waiting for a few more days, I called consumer service and asked for a full refund for my post because they did not keep their word and there still wasn't any updates to my tracking. It was a huge disappointment because no where on their site mentioned that they will be delays, and I do not feel that this company is very honest. In total, I waited for almost a month for my post before I gave up. Also, my post was $160 but they only refunded me a total of $102.30. At this point I'm not sure if I want to take my losses or call back and have them provide me the full refund of the post since it never left their warehouse. I wouldn't recommend this company to anyone.
I have never received my order. Multiple attempts to track the order with Post and Porch and the shipping company have not yielded any responses or answers. Their telephone mail box is full so no ability to contact them that way. I will have to fight with my credit card company to get a refund. Very disappointed.
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