Name: prepaidsims.com.au
Telephone: 000000000
Rating: 4.4

Mike Guest

Excellent sims

Excellent sims with great coverage on our Japan holiday. Was easy to activate and connected immediately upon arrival. Will use again for our next trip to Bali.

Date of experience: Sep 22, 2025

Greg Guest

11 months ago

Prepaid Sims Australia eSim for Europe-UK

Prepaid Sims Australia is generally fine, except in one area. I wanted an eSim that included phone calls, not just data. This company was among the very few to offer this. So I bought a Europe-UK eSim (30GB) for 30 days which cost AUD$70. Unfortunately, the calls part never worked, and the company did not agree to even a partial refund. Be warned: The phone calls facility did not work on my eSim. I will never buy from this company again.

Date of experience: Apr 01, 2025

Jade Guest

1 year ago

Don't expect any help when you have an issue

I purchased a 30 day USA SIM card on 19th Feb. I received an email requesting the details for the phone. I replied to the same email with the details. Within minutes I received a reply with the QR code and the instructions on how to use it. On 8th March we arrived in Houston. I connected to Wifi and attempted to activate the eSim using the QR code but it kept giving an error. So I replied to the original email from Prepaidsims explaining that I was having problems. I received no reply. A few hours later we arrived in Miami. I again connected to Wifi and attempted to activate the eSim but it kept giving the same error. I replied to the original email from Prepaidsims again explaining that I was still having an issue. I again didn’t receive a response. At this stage I had to give up on it and find another SIM. I attempted to contact Prepaidsims through the same email address twice after that and I still didn’t get a response. This was the only way you could communicate with them. I eventually went to Fair Trading and made a complaint. In the complaint I provided the email communications I had with Prepaidsims. Prepaidsims requested that I provide email server logs to back my claim that I had sent the emails. Google does not provide server logs unless they are requested by a court order. So Prepaidsims is accusing me of creating fake emails in order for me to get a refund. This is the mindset of a people running this company to think that I am desperate enough to create fake emails in order to get a refund. I am merely trying to get them to change their processes and stop ripping people off. Save yourself the headache and go to real SIM card company.

Date of experience: Mar 08, 2025

SH Guest

1 year ago

A great SIM card!

In Feb 2025 we used a "30 day unlimited data" SIM which satisfied all our needs. The lack of a phone number was addressed by using WhatsApp for calls.Which is why we're using the same SIM for our next tour in 2026.