clarksusa.com

4.4
4.4 Based on 220 reviews

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you tak...

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Average Rating

4.4

/
5

220 Reviews

5 Star
79%
4 Star
5%
3 Star
6%
2 Star
2%
1 Star
9%

All Reviews

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Review Time

Deborah Maling
I ordered 2 pair of shoes on separate…

I ordered 2 pair of shoes on separate days. 10/7 and 10/9. I did not receive either pair as of 10/23. The wrong address is on the page. I did not change my address. Customer service person very hard to understand , telling me where shoes pkgs .were left. there is order from June with the correct address arrived. I was told the only thing I could do was get a refund. I told her I wanted the shoes at the same price I paid when ordered . Was told they could not do anything about that. I wanted to speak to a supervisor, I was told there was no ability to contact them. She said she would leave a message for me to be contacted. No one contacted me. I called back 2 days later and was told there was no record of my call. I requested refunds. I am going to check at the incorrect address if my shoes came there. This address mistake was made by whom ever filled the orders. Terrible uncaring and non-problem-solving customer service.

1
Date of experience: Oct 22, 2025
Gregory Turner
Easy to order.

Easy to order.Fast shipping.

5
Date of experience: Oct 21, 2025
Rebecca M
The shoes are just great

The shoes are just great, I ordered wide to help my bunion foot feel more comfortable. I know to depend on Clark’s for well made shoes.

5
Date of experience: Oct 20, 2025
Lou Bender
The pair of shoes that I purchased from…

The pair of shoes that I purchased from you were of high quality and are very comfortable.I received them very quickly after my order.

5
Date of experience: Oct 20, 2025
Mike
Clarks is a superior shoe company with…

Clarks is a superior shoe company with an outstanding product. They have fantastic customer satisfaction.

5
Date of experience: Oct 20, 2025
JANICE W
The toe of the shoe was too narrow

The toe of the shoe was too narrow. I even tried the wide shoe.

2
Date of experience: Oct 20, 2025
Anne Wilton
I loved the shoes and credit was given…

I loved the shoes and credit was given for the socks returned. Socks wouldn't stay up and credit was issued.

5
Date of experience: Oct 20, 2025
Isabela Manole
Products are high quality

Products are high quality, great customer service, easy to return in store, very helpful employees trying to make customers happy

5
Date of experience: Oct 20, 2025
Lydia
More than expected

After purchase, arrival of items was fast. The items looked better than expected, the colors, very Fall, are wonderful. And, most importantly the package was delivered to my door. Thank you

5
Date of experience: Oct 19, 2025
Virginia Hambly
I never received my order

I never received my order. I'm extremely unhappy with customer support. My issue was never properly addressed. 4 calls resulted in being hung up on after holding for 30 minutes. Requests in your email version that someone call me were not done. No call was ever received.Check the tracing on my package. It has been returned to you more than once. I would appreciate a call from someone who can help me.

1
Date of experience: Oct 19, 2025

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Business Details

  • At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores. See more

  • email https://customercare.clarks.com/hc/en-us/requests/new
  • call 13393304505
  • language https://clarks.com/en-us

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