Review Time
The support provided is inadequate. Communication is limited to social media messaging, and responses take days. I purchased a shirt labeled 'cotton shirt', expecting it to be cotton, but it turned out to be mostly polyester, which is disappointing. I requested a return due to the misleading name, but they ignored my request and are refusing, despite breaching Consumer Law. While I'll keep some sale items, the quality isn't impressive. I wouldn't recommend this service.
The customer service is highly disappointing. The only way to reach them is through social media messaging, and their response time is extremely slow. I purchased a shirt labeled 'cotton shirt,' expecting it to be primarily cotton as indicated. Instead, it was mostly polyester with minimal cotton content and of very poor quality. I requested a free return due to the misleading name, but after initially ignoring my message, they are now refusing, which is a violation of consumer rights. I will keep some other items I bought since they were on sale, but the quality is not impressive. I cannot recommend this brand.
I ordered a dress that took a month to arrive, but it was the wrong item, wrong size, and cheaper than what I ordered. Communication is only available through social media, where I encountered a chatbot that repeated the same questions without any real assistance. When I tried to follow up, my messages were ignored. Relying solely on social media for customer support is unprofessional. Now I'm left without a dress for my event and no funds to purchase another one. I advise against ordering from this service.
My experience with this service was highly unsatisfactory. The whole process was frustrating. I ordered medium-sized clothing, expecting them to fit based on the sizing guide, but only one item fit correctly. The extra smalls were still too large. After placing another order, I noticed I was overcharged, and the customer support was unhelpful. The automated responses from the AI bot were frustrating, and I had no option to speak with a real person. Additionally, the refund process was confusing and inaccurate. I would not recommend this service.
I cannot recommend purchasing from this service. One package arrived seemingly intact, but the pants inside were damp, as if they had been washed and repackaged. Furthermore, the set I received looked nothing like the online images. The service was subpar, and the clothing quality was disappointing.
The return process here is shocking. I ordered two dresses for my daughter's formal, but I can't return the smaller size. They keep sending me fake return QR codes and ignore my messages. I trusted this service, but they have lost my faith. The product was nice, but I didn't expect to lose money on the second dress.
The courier left my daughter's birthday gift on the doorstep, and unfortunately, it was stolen. The service has not refunded or replaced the item, nor have they responded to my emails. This company is highly unprofessional, and I will not shop here again.
I paid for express shipping to receive my clothes on time for an event, but they didn't arrive. There was no communication from the service, and the AI only responded once without providing any useful information. I've been waiting to speak to a real person for days. A 0/10 experience.
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